Program Manager, Complex Issue Resolution

Summary

Join Oscar's Complex Issue Resolution team as a Program Manager to lead program implementation goals and drive operational improvements for claims quality operations.

Requirements

• 4+ years of program and project management
• 4+ years experience in change management and process improvement
• Healthcare claims experience

Responsibilities

• Organize and lead daily activities for claims issue resolution programs
• Identify, develop and implement program strategy, optimizations and tooling that support the organization’s objectives
• Meet with stakeholders to discuss program status and goals
• Oversee implementations end to end to ensure program success
• Partner with other departments and various stakeholders to ensure operational excellence
• Analyze program risks; ability to anticipate risks and issues. This includes proactive flagging of issues, managing escalations, and tracking and helping to resolve risks and issues
• Ensure proper controls and monitoring are in place for the program
• Work with leadership and the program stakeholders to lead program retros and assess program strengths and weaknesses
• Ensure proper metrics are in place to measure program success
• Compliance with all applicable laws and regulations

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements