Program Coordinator

Summary

Join IDEO as a Program Coordinator and partner with the IDEO U team to support and expand its global teaching network. You will manage and expand IDEO U’s global teaching team, ensuring high-quality course facilitation and innovative engagement strategies. Responsibilities include recruiting, training, and onboarding team members; providing ongoing support and development; managing the offboarding process; supporting live programs and events; and developing team communication systems. You will also implement strategies to expand IDEO U facilitation programs, innovate on engagement strategies, and manage program tracking and reporting. This remote-first eligible role offers flexible work arrangements and is based in one of IDEO's North American studio hubs.

Requirements

• 3+ years of experience in community building, customer service, project management, event planning, or program development
• Passion for learning & development and designing engaging experiences
• Strong interpersonal and communication skills, both written and verbal
• Excellent organizational skills, with the ability to manage multiple priorities
• A self-starter who works well independently and collaboratively in a team
• Experience in relationship-building with diverse stakeholders
• High emotional intelligence to steer teams in a positive, collaborative direction

Responsibilities

• Lead the process of recruiting, training, and onboarding team members across the global facilitation team
• Provide ongoing support, development, and relationship-building with Teaching Assistants and Teaching Team Leads
• Innovate and implement engagement strategies based on learner needs and feedback
• Manage the offboarding process for instructors who do not meet IDEO U’s standards
• Support the health of the facilitation network, ensuring growth, retention, and development
• Support and coordinate live programs and events
• Partner with the IDEO U Product team to create optimal conditions for facilitation teams to thrive
• Develop and maintain team communication systems and best practices
• Create moments of celebration and engagement to strengthen the IDEO U facilitation community
• Implement strategies to expand IDEO U facilitation programs by identifying new engagement opportunities
• Innovate on engagement strategies to increase retention and improve program delivery
• Support IDEO U in shaping new learning experiences and programs aligned with its mission
• Manage and maintain accurate program tracking and reporting for instructor engagement and learning experiences
• Provide regular reports on program progress, challenges, and achievements to IDEO U leadership
• Maintain and optimize knowledge management systems (e.g., Google Drive, Airtable, Figjam) for team efficiency
• Ensure that tools, databases, and learning materials are up-to-date and easily accessible
• Support recruiting, onboarding, and offboarding of team members, partners, and vendors

Preferred Qualifications

Strong program management, learning & development, or community-building background

Benefits

• Health Benefits: Vision, Dental, Healthcare
• Financial Benefits: 401K “safe harbor” company investment
• Family & Caregiving: Parental Leave, Adoption Assistance, Fertility Assistance, Transgender Medical Assistance, Breastmilk Shipment, Backup/Dependent Care, Pet Insurance
• Other Benefits: Flexible Work, Flexible Time Off, Paid Holidays, Annual Education Stipend, Home Office Stipend