Program Delivery Manager

Summary

Join Omnidian, a fast-growing tech-enabled service company, as a Program Delivery Manager, Backup Services. You will manage and deliver our Backup Services product, building strong client relationships and driving operational efficiency. This role involves client-facing engagement and internal coordination to ensure seamless outcomes. You will oversee Backup Services execution, deliver client reports, analyze performance data, and enhance tools and systems. Cross-functional collaboration with various teams is crucial. The ideal candidate is a strategic problem-solver, skilled communicator, and highly organized individual with 4+ years of relevant experience.

Requirements

• 4+ years of experience in client success, program management, or a related field
• Proven ability to lead cross-functional initiatives and deliver results in complex environments
• Expertise in project management tools and data analysis platforms like Salesforce and Excel

Responsibilities

• Build Strong Client Relationships
• Foster trusted partnerships with key stakeholders at client organizations
• Proactively manage client expectations through clear and timely communication
• Ensure timely receipt and processing of operational materials for efficient onboarding and compliance
• Lead annual client meetings to discuss portfolio performance and develop risk mitigation strategies
• Craft and deliver sensitive communications, balancing diplomacy with achieving results
• Drive Operational Excellence
• Oversee the execution of Backup Services to ensure compliance with contractual obligations
• Deliver annual client-facing reports, combining standardized and customized insights derived from client engagement and data analysis
• Analyze performance data to uncover actionable insights and inform strategic decision-making
• Enhance tools, systems, and processes to support scalable service delivery across large asset portfolios
• Coordinate Program Management
• Lead cross-functional collaboration with teams such as Product, Sales, Operations, and Engineering to ensure alignment and progress
• Maintain accurate data in CRM systems like Salesforce for seamless tracking and reporting
• Develop scalable frameworks to standardize service delivery and increase operational efficiency

Preferred Qualifications

• Experience in multiple relevant functions (client success, product, operations etc)
• Experience scaling operational systems for large asset portfolios
• Familiarity with solar asset operations, performance management, or project finance
• Background in client-facing report creation and data visualization
• Knowledge of compliance and regulatory requirements within asset management
• Proficiency in tools or frameworks that support operational efficiency and scalability

Benefits

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• Comprehensive Benefits: We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents
• Performance Bonus: Because exceptional work deserves exceptional rewards. Eligibility begins after 90 days
• Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options
• Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success