Program Director

Summary

Join LeapPoint, a digital advisory firm, as a Program Director to lead the delivery of Connected Work™ for major brands. You will develop and execute account strategies, spearhead digital transformations, and create program roadmaps. Responsibilities include leading cross-functional teams, managing risks, engaging clients, and fostering continuous improvement. This remote position requires 8+ years of program management experience with SaaS platforms, expertise in digital transformation, and strong client-facing skills. A background in Adobe content supply chain solutions and GenAI is preferred. Compensation includes a base salary of $165,360 - $217,834, a bonus, comprehensive healthcare, and PTO.

Requirements

• 8+ years of program management experience leading complex implementations of multiple SaaS platforms
• Proven track record of leading large-scale, complex digital transformation initiatives with measurable outcomes
• Exceptional client-facing skills with a demonstrated ability to build trust and grow strategic partnerships and the ability to influence stakeholders at all levels
• Primary experience in managing projects related to two or more workstreams (Workfront, AEM, SaaS integration, process optimization, etc.)
• Experience in strategic account planning and managing high-value client relationships, and the ability to influence stakeholders at all levels
• Strong strategic thinking and problem-solving skills
• Expertise in roadmap development and program execution

Responsibilities

• Lead Strategic Account Planning: develop and execute comprehensive account strategies to align content supply chain solutions with client needs and organizational objectives. Work with the Sales Director to identify growth opportunities and develop strategic business plans that drive revenue growth, cost reductions, and increase profitability
• Lead Digital Transformation: spearhead digital transformation initiatives by leveraging cutting-edge technologies and process improvements to optimize the content supply chain. Drive adoption of innovative tools and methodologies to enhance efficiency and scalability
• Develop Roadmaps: work with the delivery team and client to create and maintain detailed program roadmaps, outlining account objectives, milestones, timelines, and resource requirements to ensure successful delivery of content supply chain solutions. Adapt plans as needed to address evolving business priorities
• Strategy & Impact: create, define, and implement program strategies to achieve measurable impact, including cost savings, improved delivery timelines, and enhanced content quality. Establish KPIs and success metrics to track progress and outcomes
• Team Leadership & Collaboration: provide delivery oversight and escalation pathways for the program teams and client; provide senior leadership to the account team. Lead cross-functional teams of project managers, strategy consultants, and Adobe MarTech experts, fostering a culture of accountability, innovation, and excellence. Partner with internal and external stakeholders to identify business challenges, propose solutions, and align program and project resources to deliver on the program
• Risk Management: identify potential risks to program delivery and implement mitigation strategies to ensure on-time, on-budget execution
• Client Engagement: expand relationships and points of contact within the client. Serve as a trusted advisor, providing strategic guidance and ensuring solutions meet their unique needs. Present updates, insights, and recommendations to senior leadership and key stakeholders
• Continuous Improvement: monitor industry trends, emerging technologies, and best practices to refine and enhance content supply chain processes over time

Preferred Qualifications

• Experience in Adobe content supply chain solutions and GenAI
• PMP, Agile, Lean Six Sigma, or Adobe Workfront Certified Project Manager

Benefits

• Bonus
• Comprehensive healthcare
• PTO