Program Lead, Policy Operations

Summary

Join Airbnb's Community and Commercial Policy team as a Program Lead for Policy Operations and Programs. You will lead the translation of policies into clear agent articles and enforcement guidance, ensuring accurate and efficient policy enforcement. Collaborate with cross-functional teams to develop scalable enforcement guidance and act as a bridge between policy development and implementation. Analyze data to refine policy and enforcement, identify risk areas, and make data-driven decisions. Shape systems, processes, and quality standards, serving as a strategic resource to the policy team. This role directly impacts the peace of mind of millions of Airbnb community members. The position is US-remote eligible with occasional office work.

Requirements

• 8+ years experience in operations, implementation, product management or other relevant role, with a focus on policy issues and collaboration with global operations
• Excellent written and verbal communication skills
• Proven ability for strategic and critical thinking, demonstrating strong attention to detail while maintaining an understanding of the big picture and the value of both perspectives
• Strong troubleshooting and problem-solving abilities, particularly in navigating uncharted territory and new concepts
• A proven track record of effective leadership with the ability to independently manage a portfolio of complex issues
• Fluency in data analysis and leading data-driven decision-making
• Working experience with the product development lifecycle within technology, regulations, and/or industry landscape

Responsibilities

• Lead translation of policies into clear agent articles and enforcement guidance, overseeing end-to-end implementation that ensures fidelity of the policy – anchored in Airbnb’s principles and ecosystem
• Contribute to the development of Airbnb’s scalable enforcement guidance by collaborating with cross-functional teams, including Product, Operations, Trust, Legal, and Communications
• Act as a critical bridge in policy development and implementation, proactively anticipating changes and influencing the direction of emerging policy areas
• Analyze enforcement, product, market, and other relevant data to refine policy and enforcement guidance, while proactively identifying risk areas and emerging integrity challenges
• Demonstrate the ability to deeply analyze complex issues and identify actionable decisions that can be scaled across manual and automated moderation systems
• Serve as a strategic resource to the policy team, helping to shape systems, processes, decision frameworks, and quality standards

Benefits

This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits