Program Manager

Summary

Join AcuityMD, a high-growth MedTech software platform company, as a Program Manager. You will oversee the implementation journeys of our largest, most strategic accounts, ensuring a world-class experience. This involves partnering with sales, engineering, and customer success teams to manage complex projects, coordinate resources, and resolve customer issues. You will lead the setup, configuration, and testing of the AcuityMD platform for new clients. Success in this role requires strong leadership, project management skills, and experience in healthcare and enterprise SaaS. AcuityMD offers competitive compensation, equity upside, and a supportive remote work environment.

Requirements

• Bachelor’s Degree required
• 10+ years customer-facing experience
• 5+ years leading large scale customer implementation programs in highly complex and technical environments
• Strong leadership skills, with a documented record of leading high performing project teams
• A documented history of building strategic relationships with customer stakeholders at all levels
• Exceptional project management and organizational abilities
• You are fluent in technical concepts and have experience working closely with product management, engineering, and technical integration teams; you have an aptitude for explaining technical concepts to both technical and non-technical stakeholders
• You are an excellent relationship-builder who builds credibility with team members at all levels, including executives
• Excellent communication skills, capable of influencing at all organizational levels
• Previous experience Experience in healthcare and enterprise SaaS are must-haves
• You must have an eligible work permit in the USA or Canada to be considered for this position

Responsibilities

• Oversee Strategic customers throughout their implementation journeys
• Partner with account executives and solution engineering to scope, price, and successfully position/sell services for implementation, integration, and ongoing premium success
• Project manage the implementation programs for our largest customers
• Lead the setup, configuration, and testing of the AcuityMD platform for new clients to ensure proper functionality
• Coordinate internal and external resources to manage changes to the project scope and schedule for the flawless execution of projects
• Provide client support until the implementation has been completed and the customer is transitioned to the Customer Success Team
• Be a strategic partner to the Account Executive team and Customer Success team removing technical blockers with urgency and jumping into customer conversations when needed
• Partner with the engineering team to efficiently and effectively activate standard and custom integrations with customer CRM, ERP, and data lake
• Partner with AEs and CSMs to ensure our customers’ long-term success
• Ensure the effective integration of key data between the AcuityMD platform and key customer systems
• Serve as an escalation point for customer issues and feedback, helping to coordinate resources as needed to drive timely resolution and response
• Be a key player in establishing the Professional Services business as a revenue generator with a clear path to positive margin
• Be a Builder - develop, refine, and continuously improve our enterprise and strategic playbooks and collateral for implementations
• Be a Bar Raiser - set a new standard for what great looks like and help others achieve it; level-up the healthcare, medical billing, and medtech industry knowledge of the team
• Be a Curious Learner - show genuine interest in learning about our customers’ science, technology, and business imperatives; engage empathetically with internal colleagues to develop and improve processes, culture, and relationships

Preferred Qualifications

• Preferred focus areas: healthcare administration, science, engineering
• Startup experience preferred
• Advanced degree in business or healthcare administration
• Project management certified
• Experience in medtech or biotech are nice to have

Benefits

• Competitive compensation with equity upside
• Learning Budget: Reimbursements for relevant learning and up-skilling opportunities
• Paid Health and Dental Plans: We offer 100% paid health and dental plans for all employees and 75% paid for our employees' dependents
• Home Office Stipend: $1000 to invest in remote office equipment and WiFi reimbursement
• Team Retreats: We meet in-person multiple times per year for co-working and social gatherings
• Remote work : AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees
• Flexible vacation : Generous time off and flexible hours give you the freedom to do your best work
• Parental Leave: 6-12 weeks of fully-paid, flexible parental leave