Program Manager

Altera Digital Health Canada
Summary
Join Altera's growing team as a Program Manager, Sunrise Demo Systems, a critical role responsible for ensuring flawless client demonstrations and impacting sales success. This unique opportunity involves building a new function, developing program management processes, and working cross-functionally to deliver exceptional demo experiences globally. You will design and manage program and project management processes, lead process and tool development using SmartSheet, MS Project, and Clarity, and facilitate collaboration across diverse teams. You will contribute to the overall demo strategy, ensure quality assurance for flawless demos, and manage stakeholder expectations. This remote position, open to U.S. and Canada candidates, may involve minimal travel.
Requirements
- Bachelorβs degree in a relevant field with a technical emphasis, or relevant years of experience
- Proven Project/Program Management Experience: Demonstrated success in managing complex projects or programs, ideally in a fast-paced, dynamic environment
- Sunrise Solution Knowledge: Strong understanding of Altera's Sunrise solutions, including clinicals and financials, and experience with Sunrise build and application configuration
- Technical Acumen: Familiarity with technical infrastructure concepts related to server-side configurations and software, enabling effective collaboration with technical teams
- Tool Proficiency: Familiarity with project management tools such as SmartSheet, MS Project, or similar
- Ambiguity and Drive: Ability to thrive in an evolving environment, chart a new course, and drive results with a high degree of autonomy
- Communication Skills: Excellent communication, coordination, and interpersonal skills to effectively manage expectations and align diverse teams
Responsibilities
- Program and Project Management: Design, implement, and manage comprehensive program and project management processes and tools for all Sunrise demo initiatives. This includes defining timelines, managing risks, coordinating resources, and ensuring seamless execution of each "mini-project" demo
- Process and Tool Development: Lead the creation and standardization of processes and tools (e.g., SmartSheet, MS Project, Clarity) to optimize the efficiency and effectiveness of demo preparation and delivery
- Cross-functional Coordination: Facilitate strong collaboration and communication across diverse teams, including technical infrastructure, configuration, clinical subject matter experts, and sales, to ensure all demo requirements are met
- Strategic Contribution: Contribute to the overall strategy for our demo environments, including defining what we demo and how we showcase new functionality, features, and innovations within Altera Sunrise
- Quality Assurance: Work with various teams to define and achieve "flawless" demo experiences, ensuring all systems are fully prepared and operational for client presentations
- Stakeholder Management: Manage expectations and provide regular updates to internal stakeholders across the Sunrise Business Unit and Altera at large
Preferred Qualifications
- Masters degree
- Client-Facing Experience: Experience interacting directly with clients, particularly in sales or demo scenarios, is a significant plus. An understanding of the importance of a smooth demo and the ability to anticipate and prevent issues is highly valued
- Clarity knowledge
Benefits
Remote work