Brightwheel is hiring a
Program Manager

Summary

The job is for a Program Manager in Customer Success Operations at brightwheel with a focus on driving results across Education Sales, Onboarding, Account Management, and Customer Support teams. The candidate should have 4 years of operations or program management experience, be metrics-driven, analytical, creative, and have excellent communication skills.

Requirements

A minimum of 4 years of operations or program management experience in a high-growth environment, consulting, or business operations

Responsibilities

• Drive initiatives from end-to-end by collaborating closely with Education Leadership as well as stakeholders across Analytics, Marketing, Sales, Product, Systems Operations, and Business Operations
• Deeply embed yourself in customer-facing teams to become an expert in their current workflows, tooling, automation, and data collection
• Establish and develop new functions within our Education go-to-market strategy to better serve our customers
• Synthesize quantitative and qualitative data to unearth root causes from which you will identify and lead critical operational projects for our Education teams to achieve excellent outcomes
• Develop and execute strategies to enhance customer acquisition, onboarding, retention and satisfaction
• Create and implement new workflows, SOPs, reporting, automations, and tech/tooling solutions for customer-facing teams directly impacting their effectiveness onboarding, retaining, and growing our Education customer base
• Design and develop Salesforce automations and work with our SysOps team to implement them
• Use data to make informed resource allocation decisions, determining high-impact short-term projects while continuing to keep sight of and progress toward our longer-term objectives

Preferred Qualifications

Prior exposure to customer-facing teams and SaaS businesses is highly preferred

Benefits

• Brightwheel offers a competitive compensation package, including base salary, equity, and benefits
• The benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend