Program Manager

Summary

Join Cro Metrics as a Program Manager and take ownership of successful web experimentation and personalization for multiple clients. This role requires managing 5-7 clients concurrently, demanding strong problem-solving and communication skills. You will guide A/B/n tests from inception to launch, collaborating with engineers and QA, and serving as the primary client contact. Responsibilities include managing client operations, budgeting, and strategic initiatives. The position necessitates strong project management, technical communication, and UX/UI proficiency. Cro Metrics offers a fully remote work environment and a comprehensive benefits package.

Requirements

• Direct experience writing requirements for software engineers / web development projects
• Project management and prioritization across cross-functional teams
• Ability to juggle multiple initiatives at once
• Strong verbal and written communication skills
• Proficiency in UX/UI principles
• Knowledge of engineering and development processes
• An ability to accurately communicate technical information

Responsibilities

• Drive Experiment Implementation: Collaborate with strategy, engineering, QA, design, and analytics teams to move experiments through the full implementation lifecycle while balancing timelines, quality, and scope
• Ownership of Requirements and Mockups: Write comprehensive A/B test requirements and create detailed mockups (annotated screenshots, simple designs) to guide successful test execution. Work closely with the creative team to define requirements for high fidelity designs
• Client Communication: Be the first point of contact for day-to-day client requests and problem-solving. Keep clients continuously informed about program health, status of tasks, deliverables, and other critical metrics
• Budget and Scope Management: Monitor and manage the budget and scope of programs, update utilization resourcing plans, report to internal teams, and set staffing plans across teams based on client roadmaps
• Task Switching and Multitasking: Efficiently handle a high volume of task switching, providing regular updates to clients on test status, program budgets, and project velocity
• Proactive Account Management: Field and route client concerns to appropriate teams, disseminate action items, and ensure their timely completion
• Meeting Management: Organize and lead client status meetings, including scheduling, agenda planning, and follow-ups on action items
• Extreme Problem Solving: Consistently demonstrate strong problem-solving skills to address and take initiative to resolve challenges swiftly and effectively
• Learning Agility: Quickly learn and adapt to our processes and client business understanding, applying new knowledge to enhance project outcomes

Preferred Qualifications

• A/B testing knowledge
• Professional services (agency)
• Web analytics experience

Benefits

• 401(k) with 100% match up to first 4%
• Vision, dental, HRA, HSA, FSA and other support benefits
• Medical employee coverage at 90% or greater for most plans
• 4 weeks of PTO and increases to 5 weeks after 3 years + up to 5 days of paid bereavement
• Gender-neutral parental leave
• Work Perks - covers extras for healthcare, wellness and your pet
• Customized career plan in your first 90 days
• Laptop and gear of your choice
• Fully remote working environment
• Welcome packages and endless surprises
• Annual Company Retreat and periodic meetups