Program Manager

Summary

Join Fetch Rewards as a Program Manager and lead and oversee IT and cybersecurity projects, ensuring on-time and in-scope delivery aligned with strategic goals. You will collaborate with cross-functional teams, manage risks, and implement technology and security programs. This role requires proven experience using JIRA, familiarity with compliance frameworks (e.g., SOC 2, NIST), and the ITIL framework. The ideal candidate will have strong collaboration skills and a results-oriented mindset. Fetch offers a people-first culture and numerous benefits, including equity, 401k matching, comprehensive health benefits, education reimbursement, employee resource groups, paid time off, robust leave policies, and a hybrid work environment.

Requirements

• Strong understanding of IT infrastructure, SaaS solutions, cybersecurity principles, and related technologies
• Proficiency in project management tools, with a strong focus on JIRA
• Ability to develop and optimize JIRA workflows to support IT and security policies and procedures
• Excellent leadership, communication, and problem-solving abilities
• Proven capacity to work effectively with technical and non-technical stakeholders
• Strong analytical skills with a results-oriented mindset
• 4+ years of project/program management experience, preferably in IT and cybersecurity initiatives
• Demonstrated expertise in using JIRA for project tracking and reporting
• Familiarity with compliance frameworks (e.g., SOC 2, NIST) and their application to IT and security projects
• Understanding of the ITIL framework and hands-on experience with ITIL processes (e.g., incident, change, and problem management)
• Proven success in managing complex projects with cross-functional teams

Responsibilities

• Oversee multiple IT and security projects, ensuring successful delivery that aligns with established goals and budgets
• Develop project plans, timelines, and resource allocation strategies
• Utilize JIRA to track progress, assign tasks, and manage project dependencies effectively
• Partner with IT, security, and business teams to define project priorities, scope, and requirements
• Facilitate regular communication with technical and non-technical stakeholders to ensure alignment on deliverables, risks, and milestones
• Leverage JIRA dashboards and other tools to provide clear visibility into project status and performance
• Assist in the development and enhancement of the IT & Security Program
• Support IT infrastructure upgrades and modernization efforts to improve system reliability and performance
• Coordinate software renewals and license management to ensure operational continuity
• Develop key performance indicators (KPIs) and measurement frameworks to assess IT and security strengths and weaknesses
• Identify and implement new activities to foster a culture of continuous improvement within IT and security, ensuring progress is measurable through defined KPIs

Benefits

• Equity for everyone
• 401k Match: Dollar-for-dollar match up to 4%
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets
• Continuing Education: Fetch provides ten thousand per year in education reimbursement
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Hybrid Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home