Sinch is hiring a
Program Manager, Remote - United States

Summary

The job description is for a Program Manager position at Sinch, a customer communication solutions company. The role involves driving and overseeing complex initiatives within the organization's transformation journey.

Requirements

• 8+ years of experience in Program Management, preferably within a transformational context
• Proven success in leading large-scale, cross-functional initiatives within complex organizational structures and diverse cultural environments
• Outstanding communication and stakeholder management skills, effectively engaging with individuals at all levels of the organization
• A strategic problem solver with the ability to translate business objectives into practical plans and drive their execution
• Strong analytical and problem-solving capabilities coupled with a results-driven focus
• Deep understanding of the unique challenges and opportunities presented by global operations and cross-border collaborations
• Flexibility to collaborate across different time zones and a willingness to travel internationally, as required
• Strong leadership characteristics, able to coalesce disparate stakeholders to work as an integrated, high performing team

Responsibilities

• Lead cross-functional teams in planning, executing, and monitoring transformational initiatives aligned with strategic objectives
• Translate business strategies into actionable plans, collaborating with leadership to define program scope and success criteria
• Foster strong relationships with executive sponsors, department heads, and team members, ensuring clear communication and expectations
• Coordinate personnel, budget, and technology to ensure successful program implementation, adjusting as needed
• Identify and mitigate risks, implementing strategies to minimize disruptions and maintain program momentum
• Develop metrics and reporting mechanisms, assess progress against objectives, and provide data-driven insights
• Collaborate on smooth transitions and adoption of new processes, systems, and behaviors while respecting and integrating the organization's culture
• Ensure program results meet standards and implement continuous improvement processes
• Maintain comprehensive program documentation and facilitate transparent communication across the organization

Preferred Qualifications

• Experience in Product Development and leading product implementations
• Experience with Software as a Service (SaaS)
• Experience with Agile methodologies

Benefits

• Comprehensive market competitive medical, dental, and vision plans
• A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants
• Free virtual counseling resources through our global Employee Assistance Program
• Roth and Pre-tax 401(k) options including an employer match for all participants
• Generous paid time off program
• Paid parental leave and family planning support
• Flexible remote work offerings
• Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice