Remote Program Manager
at Sinch

Summary

Join our team as a Program Manager, responsible for driving implementation and turn up of new products/services, managing large customer projects, and leading project teams. The ideal candidate will have strong leadership skills, technical knowledge, and excellent communication abilities.

Requirements

• Bachelor’s degree required
• PMP is preferred
• 5-7 years of experience within telecommunications field preferred
• 5-7 years of experience managing projects
• Proven track record in meeting project deadlines
• Ability to prioritize and balance multiple projects and tasks
• Highly proficient in Power Point presentations, Excel Spreadsheets, and overall MS software applications
• Strong written, verbal, and customer account management skills
• Ability to understand and communicate both technical and business information

Responsibilities

• Establish objectives, develop requirements and plan schedules for strategic initiatives
• Responsible for overseeing the implementation and turn up of new products/services
• Responsible for all aspects of the development and implementation of assigned products and projects
• Work with various stakeholders and task owners to ensure projects are progressing
• Responsible for managing and tracking large customer projects
• Understanding customer reporting and development requirements and working with internal teams to meet customer demands
• Address any concerns and challenges in a timely manner that may affect delivery of new service(s) and project(s)
• Monitor and report on progress of various projects through the process, provide project status to Operations and Executive teams
• Provide support to Sales and Product organizations for existing and new products/services
• Collaborate on project plans, drive on-time delivery, identify, and communicate risks and risk mitigation strategies, and facilitate appropriate solutions
• Develop strong customer relationships and interface with customers on all aspects of their services
• Track customer-specific program metrics and analyze delivery performance and key business performance indicators
• Prepare and present program status to stakeholders, leadership, and external customers

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants
• TAKE A BREAK: Enjoy a generous paid time off program
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice