Step is hiring a
Program Manager

Summary

Join a fast-growing company with a strong mission and vision that puts people first, as a Fraud Prevention Program Manager. You will play a key role in driving strategic initiatives related to the onboarding flow, managing and maintaining a robust KYC program, and developing deep expertise on processes.

Requirements

• 5+ years experience in fraud prevention, fraud and KYC strategy, and onboarding risk
• 3+ years experience in business operations, program operations, program management, business consulting, finance, or similar analytical roles
• Has excellent written and verbal communication skills to establish productive working relationships with staff and management at all levels
• Deep understanding of fraud typologies and high risk signals to build fraud mitigation engines
• Ability to leverage data to inform and support critical decisions; candidates will have foundational SQL and data visualization experience using tools like Looker, Tableau, or Microsoft Power BI
• Demonstrate ability to work in a complex organization to determine business and customer needs and to prioritize competing priorities
• Experience working with cross-functional teams such as product managers, data analysts, operations analysts in building operations processes and systems
• Deep experience in process management, continuous improvement, and process implementations that scale
• Ability to effectively identify, prioritize, and handle multiple work streams simultaneously in a dynamic and rapidly-changing environment
• Highly motivated self-starter with a desire to grow and learn
• Have a strong understanding of Risk and onboarding operational processes
• Be comfortable with decision making in a fast paced, ambiguous environment, while demonstrating curiosity and growth mindset

Responsibilities

• Develop, manage, and iterate on the onboarding process to balance KYC and fraud
• Support the Head of Risk by scoping problem statements, building project plans, and executing ideas to drive improvement and adherence to key metrics
• Leverage data to synthesize recommendations and share with various management teams and other key stakeholders to drive a collaborative culture within the organization
• Define and own relevant quarterly OKRs, KPIs, and program initiatives
• Gain other organizations’ support for your projects; influence other organization’s roadmaps to deliver member and agent experience improvements
• Own and maintain support process documentation (e.g., Onboarding lifecycle, knowledge base library, standard operating procedures). Develop and maintain quality control documentation and reports for Risk Ops
• Support launch readiness efforts for new products / features; work closely with cross-functional stakeholders to ensure operational readiness; provide impact analysis on the risk projects and advocate for improvements
• Help build out a cohesive quality control program for our KYC procedures and establish standardized policies and procedures for quality control
• Advise on emerging risk vectors and devise strategies on how to manage risk exposure

Benefits

• Competitive salary based on experience
• Full medical and dental benefits
• Stock in an early-stage startup
• Flexible WFH and vacation policy
• Paid parental Leave
• Employee referral program
• 401K plan