Remote Program Manager

Summary

Join TransPerfect as a Program Manager in Prague, Czech Republic, and be responsible for operational success by promoting team collaboration, process development, and tracking KPIs. Oversee projects, ensure deadlines are met, and drive teams to enhance processes.

Requirements

• Exceptional communication skills – being able to communicate important project updates both verbally and in writing
• Use platforms/systems to plan, organize, and prioritize to ensure the successful completion of projects
• Resource planning skills – effectively and strategically distributing resources and budgets
• Organization skills and the ability to work under pressure
• Effective use of planning tools and time management
• Outstanding teamwork and collaboration skills – ability to interact with all stakeholders
• Problem-solving skills – effective analysis and creative solutions for any problems that might arise
• Demonstrated analytical, critical-thinking, problem-solving and decision-making skills – ability to analyze a situation and plan and implement a solution
• Knowledge of file management and other administrative procedures
• Established competency in the use of business applications and collaboration tools, including but not limited to the Microsoft suite of applications (Outlook, Excel, Word, PowerPoint, SharePoint, Teams) and Google Workspace suite of products
• Minimum Bachelor’s degree or its equivalent
• AI/Program Management industry experience
• Demonstrated experience managing AI Machine Learning data-related projects (including speech, text and computer vision data collection, data curation and annotation projects)
• Demonstrated experience managing projects with crowdsourcing and remote resourcing solutions
• 5+ years’ relevant program/project finance management or in other roles with similar responsibilities
• Demonstrated success in end-to-end management of projects
• Ability to apply technology in solving business problems
• Experience managing information technology, data management, or similar technical projects
• Excellent leadership skills - ability to manage/supervise teams
• Business English language proficiency

Responsibilities

• Overseeing and coordinating various projects and strategic initiatives across TransPerfect
• Ensuring that deadlines are met in a timely manner
• Taking ownership of program-level performance reporting and improvement
• Setting projects and programs KPIs, monitoring and controlling them to align client's requirements
• Organizing and integrating data to analytics and reporting tools
• Serving as a point of contact for the client with responsibility for communication, setting achievable service and delivery expectations
• Supporting strategic planning and strategy implementation initiatives to aid improved customer satisfaction, consistent quality delivery, process efficiency, and increased profitability
• Engaging with internal teams to design and implement new initiatives to drive process improvement, quality procedures, and efficient workflow models
• Holding line management responsibility, ensuring the team is at optimum performance, fully utilized, receives constructive feedback, and taking care of their well-being
• Establishing, strengthening, and expanding client relationships and support development of new business opportunities and overall profitable revenue growth
• Identifying up-selling opportunities and gaps and trends to support the Sales team to maximize revenue potential through expansion and/or diversification of services and solutions
• Educating and informing client contacts regarding processes and services provided and best industry practices and build strong client relationships and trust in program services and solutions delivery
• Serving as an escalation point on individual projects as well as the overall program

Preferred Qualifications

• PMI certification or equivalent
• Experience working in a multinational/multicultural virtual working environment
• Proficiency in working with support ticketing systems
• Experience in working in a cross-functional/matrix organization
• Fluency in a language other than English language is a plus