Program Manager

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as a Global Program Manager. You will be a customer-facing expert, responsible for delivering solutions connecting sales, marketing, and medical teams. This role involves managing customer-facing teams, coordinating with sales, optimizing products and services, and driving new product sales and adoption. You will own customer success, partnering with various Veeva teams, including Product and Sales. The position requires extensive experience in large-scale program management within the pharmaceutical industry and strong executive communication skills. Work will be a mix of customer sites, home office, and offsite meetings.

Requirements

• 7+ years in large-scale program management within the Pharmaceutical Commercial space (Sales, Medical Affairs, Marketing)
• Consulting experience across multiple functional areas for enterprise pharma clients
• Track record of success leading diverse global teams to deliver large, complex technology implementations to deliver measurable business results
• Experience in technology strategy and roadmap development for large pharma customers
• Proven executive communication skills
• Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level
• Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
• Works well with third parties: can organize and galvanize a disparate group of people, keeping cadence in the program high
• Based in Eastern or Central Time Zone and able to travel up to 50% of the time

Responsibilities

• Service Delivery accountability for Veeva’s Commercial product line at one of our largest customers
• Deep partnership with customer leadership, IT, and business stakeholders to define deployment, governance, and transformation roadmap
• Establish post-deployment application management
• Support implementation proposals and services contract negotiation
• Coordinate Customer Success Manager activities to drive product value and adoption
• Coordinate Product Management and Product Support activities

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program