Research Operations Program Manager

Summary

Join Docker's UX Research team as a Research Operations Manager and contribute to a user-centered development culture. This operational role focuses on optimizing research processes, tools, and infrastructure. You will manage participant recruitment, build a participant management strategy, and oversee data governance. The position also involves developing programs to foster a user-centered culture across the company and standardizing research operations processes. This is a long-term career path opportunity, not a transitional role. The ideal candidate has 5+ years of experience in research operations or a related field.

Requirements

• 5+ years of experience in research operations or a related field in a fast-paced Agile environment
• Background in project management, event coordination, or logistics-heavy roles
• Proven track record in managing end-to-end participant recruitment processes
• Strong knowledge of research tools and platforms (e.g., Qualtrics, Calendly)
• Bachelor’s degree or equivalent experience
• Excellent organizational skills with a keen attention to detail
• Demonstrated ability to manage multiple priorities and “herd cats” effectively
• Strong communication and interpersonal skills; highly collaborative and proactive

Responsibilities

• Manage and optimize the processes, tools, and infrastructure that support UX research activities
• Coordinate participant recruitment logistics (e.g., sourcing, screening, scheduling, NDAs, and compensation)
• Build and lead the strategy for participant management, including maintaining the research participant database
• Own key operational areas of the research program such as data governance, vendor and knowledge management, and standardizing documentation
• Develop and scale programs that foster a user-centered culture across the company, empowering cross-functional teams to connect with users and gather feedback; partner with other teams (Support, Sales, etc.) as needed
• Document and standardize research operations processes, including cross-functional processes with Legal, Security, and others
• Implement and oversee success metrics for user research activities
• Develop and implement a long-term vision for research operations that aligns with organizational goals

Benefits

• Freedom & flexibility; fit your work around your life
• Designated quarterly Whaleness Days
• Home office setup; we want you comfortable while you work
• 16 weeks of paid Parental leave
• Technology stipend equivalent to $100 net/month
• PTO plan that encourages you to take time to do the things you enjoy
• Quarterly, company-wide hackathons
• Training stipend for conferences, courses and classes
• Equity; we are a growing start-up and want all employees to have a share in the success of the company
• Docker Swag
• Medical benefits, retirement and holidays vary by country