Project Coordinator

Summary

Join Trax as a Project Administrator for Signal-Based Merchandising (SBM) and play a key role in supporting the successful planning, execution, and delivery of SBM programs across key retail markets. This role involves close collaboration with internal and external partners to ensure smooth onboarding, performance monitoring, and issue resolution of ongoing SBM campaigns. You will coordinate the setup, launch, and tracking of SBM programs, liaise with cross-functional stakeholders, maintain detailed project documentation, and ensure timely task completion. Responsibilities also include managing campaign performance, assisting in issue resolution, supporting vendor and field team coordination, and contributing to process improvement initiatives. This fully remote position is available to applicants in Central America and Mexico. The ideal candidate will possess a Bachelor’s degree and 1–3 years of relevant experience.

Requirements

• Bachelor’s degree in Business, Marketing, Operations, or a related field
• English: 100% (C1-C2)
• 1–3 years of experience in project coordination or operations, preferably in CPG, retail tech, or merchandising
• Strong attention to detail, multitasking ability, and organizational skills
• Excellent communication and stakeholder management abilities
• Comfort working in a fast-paced, data-driven environment with global teams

Responsibilities

• Coordinate the setup, launch, and tracking of SBM programs across multiple retail locations or markets
• Liaise with cross-functional stakeholders including Client Services, Retail Operations, Tech Support, and Data Science to ensure alignment and progress
• Maintain detailed project documentation including timelines, trackers, and client-facing deliverables
• Ensure task assignments and deliverables are completed on time and escalate risks proactively
• Support internal and external communication by preparing reports, meeting agendas, minutes, and follow-ups
• Manage and monitor campaign performance, including signal quality, compliance metrics, and intervention timelines
• Assist in issue triage and troubleshooting, engaging appropriate teams for resolution (e.g., signal drops, photo failures, app issues)
• Support vendor and field team coordination when new outlets or routes are activated
• Contribute to process improvement initiatives and share feedback to refine SBM workflows

Preferred Qualifications

• Familiarity with retail execution, merchandising practices, and/or image recognition platforms
• Proficiency in MS Office; experience with Excel, Monday.com, or Salesforce

Benefits

• Full time positions with the potential for overtime
• 100% remote positions
• Competitive compensation package
• An inclusive, fast pace exciting environment culture offering accelerated professional growth
• 1-on-1 coaching with feedback sessions, mentorships, and leadership development programs
• Opportunities for cross-functional development