Project Coordinator

Summary

Join Narvar's growing Professional Services team as a Project Coordinator and play a key role in ensuring successful customer implementations. You will be the primary point of contact for new implementations, managing intake, backlog tracking, and customer onboarding coordination. Responsibilities include validating handoff documentation, setting up projects in internal systems, and maintaining the unassigned project backlog. You will also support weekly backlog reviews, ensure project hygiene across tools, generate status reports, and coordinate with various teams to resolve issues. This high-impact role requires strong organizational skills, clear communication, and proficiency in project management tools. Success in this position will contribute to the company's ability to deliver excellent service at scale.

Requirements

• 1–3 years of experience in a project coordination, customer operations, or implementation support role
• Highly organized with strong attention to detail and follow-through
• Excellent written and verbal communication skills—you know how to drive clarity across stakeholders
• Proficiency in project and collaboration tools (e.g., Monday.com, Kantata, Smartsheet, Salesforce, Google Workspace)
• Experience working cross-functionally in fast-paced environments

Responsibilities

• Act as the first point of contact for new implementations, validating Sales-to-PS handoff documentation, setting up projects in internal systems, and ensuring intake forms and trackers (e.g., Monday.com, Salesforce) are accurate and complete
• Coordinate early-stage customer onboarding by sending welcome communications, sharing prep resources, and scheduling discovery or readiness calls before official project kickoff
• Maintain Narvar’s unassigned project backlog—tracking readiness, priority, and PM availability—and escalate when risks arise
• Support weekly backlog review cadences with PS leadership to ensure prioritization and resource alignment
• Keep project hygiene clean and consistent across tools and processes—status fields, milestone dates, and timelines should always reflect the current truth
• Generate and distribute intake, backlog, and operational status reports to keep stakeholders informed
• Coordinate with Sales, Customer Success, and Operations to resolve missing information, setup gaps, or customer readiness blockers
• Ensure all customer-facing projects are properly set up for billing, forecasting, and revenue recognition processes

Preferred Qualifications

Exposure to SaaS, Professional Services, eCommerce, or implementation workstreams