Project Coordinator

Summary

Join New Era Technology as a Project Coordinator and contribute to high customer satisfaction by scheduling resources, labor, and materials for project completion. Collaborate with customers, subcontractors, and vendors to ensure clear project scope, appropriate technician skill sets, and timely material delivery. Work directly with the customer, requiring successful completion of a background check. Maintain timely status updates, gather deliverables, document progress, and verify technician check-in/check-out. Strive to understand project budgets and contracts, close out work orders, obtain vendor invoices, and meet key metrics. Develop strong customer and technician relationships, utilizing customer software systems as needed.

Responsibilities

• Understand the scope work requested by customers and then schedule field technicians for assigned work
• Provide timely status updates to customers
• Gather deliverables
• Document installation notes and job progress
• Verifying technician check in and check out
• Participate in team calls with updates
• Strive to understand budgets and contracts in place with assigned customers
• Close out work orders and prepare for billing
• Obtain vendor invoices in a timely manner
• Meet metrics related to margin, start times, project deadlines and invoicing deadlines
• Develop strong business relationships with customers and field technicians
• Work with customer’s internal software system as applicable