Remote Project Management Team Lead

Summary

Join World Business Lenders as a Business Management Team Lead and manage projects and initiatives to improve efficiency within our Operations teams. Work with the Loan Operations Business Management Supervisor to develop communications, policies, procedures, forms, and reporting for various business units. Collaborate with department heads to identify requirements, monitor progress, oversee implementation, and manage milestones and Key Performance Indicators (KPIs).

Requirements

• 2-3 years experience in project management or relevant field
• Customer Support and/or departmental communication experience preferred
• Loan Operations experience strongly preferred
• Experience with working and presenting financial statements
• Loan/mortgage industry experience preferred
• 100% fluency in English, with exceptional English verbal and written communication skills
• Bachelor’s Degree (four year college or technical school) in Business Administration, Finance, Economics or a related field preferred
• Experience with Microsoft: Outlook, Excel, Word, PowerPoint required; Teams experience required
• Ability to prioritize effectively and meet deadlines
• Excellent attention to detail

Responsibilities

• Work with the Loan Operations Business Management Supervisor to develop communications, policies, procedures, forms, and reporting for various business units within the company
• Lead and manage a team of Loan Operations Business Management Analysts to execute all related deliverables
• Work closely with the Production departments in the company to streamline communication, workflow, and processes
• Draft Standard Operating Procedures (SOPs) and implement/monitor Service Level Agreements (SLAs) for all staff companywide
• Work closely with HR to recommend optimal staffing and reporting lines based on workflow, volume, and nature of tasks
• Draft and implement policies, procedures, and training materials for assigned business unit(s)
• Collaborate with department heads to identify requirements, monitor progress, oversee implementation, and manage milestones and Key Performance Indicators (KPIs) to track project advancement
• Learn the various functions/departments and staff across all areas of the company, and serve as a “go-to” person for miscellaneous questions and requests
• Implement SLAs specific to each department’s KPIs, and develop efficient tracking and reporting
• Create documents, spreadsheets, and presentations, and compose correspondence
• Meet project deadlines, identify project obstacles, proactively mitigate risks, and escalate and resolve issues effectively
• Track and report progress on various initiatives
• Perform administrative tasks as needed

Benefits

11 US Paid Holidays