Project Manager

Summary

Join Blue Coding, a fully remote company with a global team of over 100 engineers, as a Project Manager for a 3-4 month project. You will work with a foreign client, a corporation providing life insurance protection, and be responsible for leading an agile team in delivering high-quality features. This role involves facilitating daily stand-ups, sprint planning, and retrospectives, as well as collaborating with stakeholders to identify opportunities and address business needs. You will oversee features such as Smart Agent Assist, Conversational AI/Chatbots, and Machine Learning models, and work with support teams to monitor and triage product defects. The ideal candidate will have 5+ years of experience as a Project Manager or Business Analyst, a Bachelor's degree, and a strong understanding of agile methodologies.

Requirements

• 5+ years’ experience as a Project Manager or Business Analyst. A Certified Project Manager certificate is a plus
• Bachelor’s degree (BA/BS) or higher in a related discipline or equivalent work experience
• Ability to understand the “big picture” and translate into tangible Epics/User stories
• Ability to work independently, prioritize work, and resources while maintaining collaboration with other team members
• Comfortable leveraging technology to work with virtual teams effectively
• A creative problem solver with a keen interest in ensuring the best possible experience for our users
• Open-minded with an innovative mindset, curious to understand and learn new perspectives and technologies
• Experience in working with Agile/Scrum work environment as a Product Owner: writing user stories (JIRA), and following the development process through user story acceptance

Responsibilities

• Build relationships and act as a liaison with executives, contact center users, third-party vendors, and key stakeholders to identify opportunities for collaboration, market research, and help address immediate business needs
• Lead daily stand-up meetings, sprint planning sessions, backlog prioritization, user story creation and participate in demos
• Oversee features such as Smart Agent Assist, Conversational AI/Chatbots, Outbound Dialer, Digital Routing, Machine Learning models, IVR, Agent Scripting/Desktop, and create new features to provide an enhanced experience for our users and customers
• Work with support teams to monitor and triage product defects and/or outages
• Use telephonic analytics, market research, customer usage data, and competitive analysis to drive decision-making
• Track progress against OKRs, and measure the team’s impact against business goals
• Foster an innovative, inclusive, and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization

Preferred Qualifications

Prior experience partnering with technology vendors on requirements for contact center products (ex., Genesys Cloud, Amazon Connect, LiveVox), as well as post-production support, is preferred

Benefits

• Salary in USD
• Flexible schedule (within US Time zones)
• 100% Remote