Project Manager

Summary

Join Harbor, a leading provider of professional services for firms, as an Intapp Project Manager. You will be the primary point of contact for client engagements, ensuring their satisfaction through exemplary leadership and responsive service. This role involves overseeing implementation teams, managing project timelines and budgets, and delivering exceptional value to clients. You will collaborate with business and technology leaders to deliver solutions that maximize client investment. This remote position requires strong negotiation, decision-making, and problem-solving skills, and thrives in a dynamic, fast-paced, client-facing environment.

Requirements

• Four-year degree or equivalent combination of experience and education
• Proficient with collaboration and project tracking tools
• Competent in the following areas: problem solving, customer-focus, communication, collaboration, organizational support, quality focus, and punctuality
• Authorized to work in country of residence without restriction or sponsorship

Responsibilities

• Lead and manage cross-functional project teams to ensure successful project delivery
• Collaborate with clients to define project scope, objectives, and deliverables while ensuring compliance with all project requirements
• Develop and maintain detailed project plans, timelines, budgets, ensuring alignment with client expectations and organizational goals
• Utilize (Harbor project management tools to track project progress, manage resources, and report on milestones to stakeholders
• Coordinate project documentation, including project charter, status reports, and meeting notes
• Monitor and manage projects risks, proactively identifying and addressing potential issues to ensure timely resolution
• Oversee the end-to-end execution of assigned projects by monitoring and updating work-in-progress and measuring requirement milestones against actual work-to-date
• Act as the primary point of contact for clients, fostering strong relationships and clear communication
• Manage client expectations and provide regular updates on project progress, risks, and outcomes
• Address client concerns and escalations promptly, ensuring satisfaction and alignment
• Project Communications – Excellent written and verbal communication skills. Timely and appropriate Comfortable with communicating across an organization, from senior business stakeholders to technical teams
• Build and maintain strong relationships with stakeholders at all levels of the organization, promoting collaboration in a cross-functional environment to ensure alignment and collaboration
• Schedules assignments and tracks project tasks
• Monitors progress and ensures the team adheres to deadlines, identifying and removing blockers as required
• Provide direction and support to project team members
• Identifies potential risks and obstacles that could impede project progress and develop strategies to manage them
• Addresses escalations in a timely and professional manner
• Responsible for keeping the project on budget
• Provides customer billing, review of invoices and associated timecards, and addresses any client questions regarding invoicing
• Provides timely budget utilization updates to clients, ensuring work is performed within budget
• Ensure project delivers the scope as outlined in the Statement of Work (SOW)
• Ensure tasks or deliverables not explicitly defined in the original SOW follow strict Change Management guidelines
• Participates in requirements discussions and requirements gathering sessions
• Ensures requirements are documented, approved, and compiled into client-facing and internal documents
• Maintain a minimum 80% billable utilization by effectively managing project workload and aligning efforts with client delivery priorities

Preferred Qualifications

• Project management experience implementing Intapp or law firm compliance software preferred
• 3+ years of experience with the firm’s services, and/or clients is ideal or prior experience in the legal software industry
• Project Management Professional (PMP) certification a plus!