Remote Project Manager

Summary

Join our team at Intelligent Technical Solutions as a Project Manager and be a key player in delivering successful projects with a client-centric approach.

Requirements

• Minimum of 2 years leading project deployments, or relative experience
• Strong technical understanding of project components and systems
• Exceptional problem-solving skills and a proactive approach to optimization
• Outstanding communication and collaboration abilities for effective stakeholder engagement
• Client-focused mindset with a commitment to ensuring client satisfaction
• Flexibility, adaptability, and a service-centric approach to project execution
• Experience working with remote teams is desired
• Hands-on deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc
• Ability to work in a fast-paced, and at times high-pressure consulting environment
• Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is required
• Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients
• Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate, is required
• A home office set up that meets the following
• A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
• Stable internet connection with at least 5mbps download and upload
• A quality headset with noise cancellation feature for meetings. 
• A mobile phone that has the capacity to install the Microsoft Authentication app. 
• HD webcam
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Able to provide NBI Clearance (for PH applicants)

Responsibilities

• Coordinate internal resources and third parties/vendors in the pursuit of excellent execution and collaboration
• Champion the consistently excellent execution of projects, meeting client requirements while maintaining tight project budgets and timelines
• Foster a culture of effective teamwork, contributing to the success of every project
• Create and maintain comprehensive project documentation
• Use appropriate verification techniques to manage changes in project scope, schedule and costs

Preferred Qualifications

• Project Management Methodologies: Moovila: Proficient in using Moovila for project planning and management, particularly skilled in utilizing its features for task tracking, resource allocation, and project health monitoring
• ConnectWise Project: Experienced in leveraging ConnectWise for project management, especially adept at managing project workflows, documentation, and collaboration within this platform
• Technical Skills for Project Oversight: Basic IT Systems Understanding: Familiarity with the general landscape of IT systems relevant to ITS projects, including a basic understanding of cloud services, network infrastructure, and cybersecurity principles
• System Integration Knowledge: Skills in understanding how various IT components (like software applications, databases, and network systems) integrate and impact project outcomes
• Data Analysis Tools: Proficiency in using data analysis tools for project reporting and decision-making, such as Microsoft Excel

Benefits

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement