Project Manager

Summary

Join interface.ai, a leading AI provider for banks and credit unions, as an Engineering Implementation Team member. Collaborate with top leadership on strategic initiatives and key development projects. Shape the direction of product solutions using a structured approach, create implementation plans, and ensure project transparency and accountability. You will be responsible for managing the entire project lifecycle, from initiation to closure, and acting as the primary point of contact for internal and external stakeholders. This role requires strong project management skills, technical understanding, and excellent communication abilities. The position offers a remote-first policy and a comprehensive benefits package.

Requirements

• 5+ years of project management experience, with at least 3 full-cycle project deliveries
• Strong understanding of technical architecture and the ability to engage in customer-facing technical discussions
• Proficiency with project management tools such as MS Project, Salesforce, SmartSheet, and project tracking tools like OpenAir
• Strong communication and customer relationship management skills, with a track record of working closely with clients to define project scope, goals, and deliverables
• Experience managing projects with global teams and working across time zones
• Excellent analytical skills with the ability to solve complex problems and manage risks
• A growth mindset with a willingness to learn quickly and adapt to new challenges
• Emotional maturity and the ability to handle high-pressure situations are key

Responsibilities

• Develop and manage detailed project plans, ensuring timely and successful delivery of projects
• Oversee the full project lifecycle, from initiation to closure
• Identify and manage project risks, and handle any changes in scope or schedule, keeping the project plan updated and reflective of authorized changes
• Act as the primary point of contact for both internal teams and external stakeholders, ensuring alignment on project objectives, timelines, and deliverables
• Develop and execute a comprehensive communication plan for both internal and external stakeholders to ensure transparency and manage expectations
• Lead and motivate project team members, ensuring they are aligned with project goals and timelines. Provide guidance and support throughout the project lifecycle
• Act as a mediator between customer stakeholders and internal teams, ensuring customer requirements are clearly understood and addressed. Steer customers towards standard solutions while understanding when customizations are necessary
• Measure and track project performance using appropriate project management tools and techniques, ensuring that milestones are met and risks are managed effectively
• Drive key decisions and actions needed to resolve issues and keep the project on track
• Manage change requests and ensure proper documentation and approval
• Help identify opportunities for process improvement and efficiency across the implementation process

Preferred Qualifications

• Experience in the banking domain
• Experience with defining and tracking project KPIs
• Experience with support and maintenance projects
• A strong interest in researching new technologies and innovations in the AI and banking space
• PMP (Project Management Professional) certification
• Ideally, you’ve worked in a startup environment with 5-30 employees, where you can adapt quickly and take ownership of diverse responsibilities
• Experience in AI, Virtual Assistants, or chatbot technologies

Benefits

• Remote First Policy
• Medical/Dental/Vision Insurance
• PTO & Holidays
• Life Insurance