Project Manager

Summary

Join Conversion Factory, a fast-growing marketing agency, as their new Project/Operations Manager! This full-time, fully remote role requires managing 10-15 client projects, ensuring timely and high-quality deliverables. You will be the main point of contact for clients, assigning tasks, coordinating feedback, and improving workflows. The ideal candidate has 5+ years of experience in a similar role within a creative agency, excellent communication skills, and proficiency in project management tools like Notion and Slack. This position offers a competitive salary, flexible hours, generous paid time off, and a budget for professional development. The agency prioritizes a relaxed, asynchronous work environment.

Requirements

• 5+ years in a creative, design, or marketing agency PM role
• Excellent written communication - clear, human, and proactive
• Confidence in client-facing conversations and internal collaboration
• Ability to manage multiple fast-moving projects
• Experience with Notion, Slack, and collaborative creative tools (e.g. Figma, Webflow)
• Focus on details without being a micromanager
• Ability to think through systems - you are someone who looks for smarter ways to work!

Responsibilities

• Own day-to-day project management across 10–15 clients and projects
• Be the go-to contact for clients - manage expectations, share updates, and unblock issues
• Assign tasks based on team strengths and availability
• Keep deliverables on schedule (most go out within 48–72 hours)
• Spot-check work for grammar, layout issues, or missing context
• Use Notion, Slack, and Loom to keep projects moving and communication clear
• Coordinate feedback loops and tag in the right people at the right time
• Lead client onboarding and make sure briefs, assets, and timelines are ready to go
• Work with leadership to improve workflows, automations, and systems
• Push back (gently) on vague requests or scope creep
• Help roadmap future client needs and requests

Preferred Qualifications

• Background in brand strategy, marketing ops, or design
• Built onboarding flows or internal PM systems before
• Interested in growing into a strategic client lead or ops director

Benefits

• $3,250 - $3,500 per month*
• Full-time, fully remote role with flexible hours
• 23 total paid days off per year, including: 1 week off in spring (your choice) 1 week off in summer (your choice) 1 week off at the end of the year (Christmas Eve to New Year’s Day) 8 additional paid holidays of your choosing
• Budget for workshops, trainings, or job support education