Project Manager
LegalMatch
Job highlights
Summary
Join LegalMatch as a Project Manager to spearhead strategic initiatives focused on resolving customer issues related to engagement, retention, and churn. This role demands a proactive, analytical individual obsessed with problem-solving and delivering impactful results. You will develop a deep understanding of customer needs, ensuring LegalMatch's platform exceeds expectations. Accountability for key metrics like case conversion and client engagement is crucial. Collaboration with engineering and cross-functional teams is essential to translate business needs into solutions and identify growth opportunities. Analytical problem-solving skills are vital for driving customer success and retention. The ideal candidate demonstrates a positive attitude, flexibility, and a commitment to continuous learning.
Requirements
- Demonstrates a can-do attitude, flexibility, and a willingness to learn and grow in new areas
- Problem solver; experiments with new approaches and techniques to improve work processes
- Team player with strong communication skills
- Background in SaaS growth hacking/growth marketing (including growth funnel optimization)
- Strong analytical skills to address and solve various problems related to reputation, churn, and driving quality cases
- With significant entrepreneurial drive
- Willing to roll up sleeves to directly solve challenging problems
- Experience driving revenue growth and expansion with a portfolio of customers
- Experience implementing process improvement initiatives and creating new methodologies for an organization
- Customer-focused and innovative mindset when approaching new challenges
Responsibilities
- Develop an in-depth understanding of customer problems and goals and ensure that LegalMatchβs platform is aligned to meet or exceed expectations
- Be accountable for delivering various success metrics including case conversion, client engagement, and others
- Partner closely with our Engineering team to translate business needs and product requirements into new solutions for customers
- Lead initiatives with other teams to identify gaps, create or improve processes, and proactively develop new solutions
- Work closely with cross-functional teams to ensure potential business opportunities and product development opportunities are reported and maximized
- Address all sorts of problems analytically to drive customer success and retention
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