Project Manager

Summary

Join LegalMatch as a Project Manager to spearhead strategic initiatives focused on resolving customer issues related to engagement, retention, and churn. This role demands a proactive, analytical individual obsessed with problem-solving and delivering impactful results. You will develop a deep understanding of customer needs, ensuring LegalMatch's platform exceeds expectations. Accountability for key metrics like case conversion and client engagement is crucial. Collaboration with engineering and cross-functional teams is essential to translate business needs into solutions and identify growth opportunities. Analytical problem-solving skills are vital for driving customer success and retention. The ideal candidate demonstrates a positive attitude, flexibility, and a commitment to continuous learning.

Requirements

• Demonstrates a can-do attitude, flexibility, and a willingness to learn and grow in new areas
• Problem solver; experiments with new approaches and techniques to improve work processes
• Team player with strong communication skills
• Background in SaaS growth hacking/growth marketing (including growth funnel optimization)
• Strong analytical skills to address and solve various problems related to reputation, churn, and driving quality cases
• With significant entrepreneurial drive
• Willing to roll up sleeves to directly solve challenging problems
• Experience driving revenue growth and expansion with a portfolio of customers
• Experience implementing process improvement initiatives and creating new methodologies for an organization
• Customer-focused and innovative mindset when approaching new challenges

Responsibilities

• Develop an in-depth understanding of customer problems and goals and ensure that LegalMatch’s platform is aligned to meet or exceed expectations
• Be accountable for delivering various success metrics including case conversion, client engagement, and others
• Partner closely with our Engineering team to translate business needs and product requirements into new solutions for customers
• Lead initiatives with other teams to identify gaps, create or improve processes, and proactively develop new solutions
• Work closely with cross-functional teams to ensure potential business opportunities and product development opportunities are reported and maximized
• Address all sorts of problems analytically to drive customer success and retention