Project Manager

Summary

Join NewRocket, a top ServiceNow partner, as a Project Manager to lead and deliver multiple small to medium-sized managed services projects. You will manage project teams, ensuring on-time and on-budget delivery with exceptional customer satisfaction. Responsibilities include leading client engagement, maintaining project records, coordinating with internal teams, and managing project schedules, budgets, and risks. The ideal candidate possesses 5-10 years of business experience, including 3+ years in technology project management with Agile experience. A Bachelor's degree and PMP certification are required. NewRocket offers a diverse and inclusive workplace.

Requirements

• 5-10 years of business-related experience, with a minimum of 3 years in technology Project/Program management
• Strong understanding of project management principles, including project financials
• Strong written and verbal communication skills
• Strong relationship facilitation, and conflict-resolution skills
• Proficient in Microsoft Projects
• Highly organized with keen attention to detail
• Ability to manage multiple concurrent projects for different clients
• Ability to deliver high degree of customer satisfaction
• Comfortable working in a matrixed organization
• Comfortable working with ambiguity and change
• Bachelor's degree in Business Management or related field
• PMP certification

Responsibilities

• Lead daily activities of client engagement, including triaging cases for prioritization, assignment and resolution
• Maintain project records for assigned clients including RIDAC, CSAT status, Deployment records, resource plans, and weekly status reports within ServiceNow
• Ensure adherence to customer SLAs for incident/problem support and enhancements
• Coordinate with internal crew members to provide solutions promptly
• Understand client’s desired outcomes and expectations to ensure alignment to the Managed Services deliverables
• Drive on-time and on-budget delivery of project from Initiate to Close
• Facilitate crew and customer meetings
• Determine communication plans
• Develop and manage project schedules
• Manage project budgets and forecasts
• Identify and manage risk and issues, including escalations
• Create project status reports
• Ensure adherence to NewRocket delivery methodology, including project controls
• Manage customer relationships with high integrity and professionalism
• Manage project scope and identify need for and develop change orders

Preferred Qualifications

• Agile Project Management principles and experience
• Broad understanding of the ServiceNow Domain areas
• Agile/SCRUM certifications
• ServiceNow experience