Project Manager - Product Operations

Summary

Join Vonage and contribute to the innovation of cloud communications for businesses globally. As a Project Manager - Product Operations, you will play a key role in ensuring product readiness, launch, and post-launch success. This role involves transforming customer input into actionable insights that shape product roadmaps. You will lead the design and execution of a scalable, AI-centric customer product feedback system, encompassing various channels and stakeholders. Responsibilities include administering a customer idea portal, leveraging data analysis to extract insights, and reporting key metrics. The ideal candidate will have a strong analytical background and experience collaborating across multiple teams.

Requirements

• 3–5 years of experience in Product Operations, Product Management, Customer Insights, or related functions
• Deep understanding of the product development lifecycle and roadmap strategy
• Experience working with Google Workspace, Jira, Aha!, and other product development tools
• Familiarity with customer feedback tools, and feedback trend analysis
• Strong analytical and financial skills with experience using data and AI tools to extract insights from unstructured feedback sources
• Demonstrated success in cross-functional collaboration, especially with Product, Support, and Customer Success teams
• Clear communicator with an ability to translate data and insights into compelling narratives and decisions

Responsibilities

• Own and manage the end-to-end customer feedback lifecycle product, including intake, triage, prioritization process, roadmap mapping, and feedback closure
• Stand up, administer, and evolve a customer idea portal, enabling both internal and external stakeholders to contribute product ideas and track status
• Collaborate closely with Product Managers, Customer Success, Support, and Engineering to align on feedback handling and prioritization
• Work cross functionally to bring a product to market that translates insights into actionable guidance for roadmap development
• Apply analytical thinking and AI-powered tools to identify feedback trends from diverse sources—support tickets, CSAT/NPS surveys, analyst reports, product usage
• Track and report on key metrics that reflect the effectiveness of feedback loops and their influence on the roadmap
• Contribute to quarterly/annual product planning by highlighting key customer-driven opportunities and risks
• Constantly seek ways to improve feedback processes, tools, and communications