Provider Onboarding Manager

Summary

Join Wonderschool as a Provider Onboarding Manager to support our provider network through product onboarding, business sustainability, growth and licensing. You will manage the onboarding process for providers, train them on Wonderschool products, support their licensing journey, help them grow their businesses, track their progress in Hubspot CRM, and travel up to 50%. You will empower providers to be self-sufficient, work with sales, customer support, and engineering teams, and contribute to a positive team culture. This role requires strong communication skills, experience with CRM software, and a willingness to travel. The ideal candidate will have 3+ years of experience in onboarding, customer service, or account management in technology or education.

Requirements

• 3+ years of onboarding, customer service, or account management experience in the technology or education space
• Comfort with high volume/velocity customer interactions
• Exceptional written and verbal communication skills demonstrated through email, video demos, and audio calls
• Prior experience using Hubspot or another CRM solution
• Willingness to travel up to 50%

Responsibilities

• Deliver an excellent Provider experience by managing the onboarding process for Providers
• Train and onboard Providers to the Wonderschool suite of products
• Support new Providers in their journey to become opened and licensed
• Help Providers grow their businesses and make more money
• Be super organized; track provider journey in CRM (Hubspot)
• Travel up to 50%
• Empower Providers to be self-starters, to proactively find answers to their questions, and to become adept users of Wonderschool’s products
• Work closely with sales, customer support, and engineering to report issues and bugs
• Contribute to the positive, high-performing, and winning culture of the provider team

Preferred Qualifications

Fluency in Spanish