Remote Provider Relations Specialist

Summary

Join Sidecar Health's team as a Provider Relations Specialist and help deliver the best member and provider experience in healthcare. As a startup, there is no shortage of opportunities, responsibilities, and growth! You'll work alongside a dynamic team that is disrupting the healthcare industry and having a positive and meaningful impact on our members' lives every day.

Requirements

• 2+ years of experience working in customer service
• Strong attention to detail and creative problem-solving skills to assist with provider interactions
• Tenacity and adaptability that enables you to thrive in a fast-paced and quickly evolving startup environment
• Ability to maintain professionalism during excellent written and verbal communication
• Proficient in Microsoft Suite
• Bachelor's degree
• 1+ years of healthcare, health insurance, or provider experience (preferred)

Responsibilities

• Develop and maintain positive provider relationships via a mixture of email, phone and/or face-to-face outreach, by facilitating provider education and the resolution of member issues
• Handle all inbound provider communications including answering provider phone calls and answering basic claims and eligibility questions, providing education, and resolving any issues
• Collaborate with internal partners by submitting work requests, triaging issues, and resolving common issues
• Conduct outbound outreach to providers regarding our health plan, balance billing issues, the No Surprises Act and other applicable regulations that protect Sidecar Health members
• Assist in outreach for discussions regarding negotiations, contracting, and partnership opportunities
• Create outbound communications to providers and members using Microsoft Word, Microsoft Excel, Zendesk, and JIRA

Benefits

• Competitive salary, bonus opportunity, and equity package
• Comprehensive Medical, Dental, and Vision benefits
• A 401k retirement plan
• Paid vacation and company holidays
• Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S