SMU Business Intelligence and Analytics is hiring a
Provider Success Coach

Summary

Join SonderMind as a Provider Success Coach to deliver superior support to our Providers as they begin their journey with SonderMind. As a key member of the team, you will work closely with stakeholders across the organization to drive successful provider onboarding and sustained performance projects that promote Provider durability.

Requirements

• 1 - 3 years in a SaaS Sales and Account Management support function (required)
• Self-starter, takes initiative and adapts to changing demands
• Brings a positive attitude and energy to work every day
• Superior attention to detail and time management skills
• Excellent verbal and written communication skills
• Superior problem-solving skills to guide our providers who may be experiencing organizational or technical issues
• You know your way around the Microsoft suite
• Experience with a CRM software (Salesforce preferred)
• Familiar with employee onboarding processes (training, payroll, etc.)

Responsibilities

• Work directly with Providers post sale to ensure successful completion of all onboarding, activation and practice growth activities such as: Monitor and facilitate successful provider training
• Coordinate with Credentialing Task Force regarding provider credentialing
• Establish Provider profile (flag any missing components to provider)
• Enable provider and ensure they are able to accept new client matches
• Coach provider to first session and beyond
• Support clinicians to help drive incremental revenue: Maintain less than 10% Provider Churn in Onboarding
• Support daily provider activities to clear roadblocks and ensure successful session growth per provider ultimately leading to a speedy completion of Onboarding and long term growth
• Coordinate cross-functionally with our Account Executive team (Provider Recruitment), Credentialing Task Force, and Customer Support to ensure an optimal provider journey is experienced

Benefits

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!