Public Safety Consultant

Summary

Join Mark43's Services team as a Public Safety Consultant specializing in Records Management System (RMS) products and workflows. Oversee configuration and business process analysis for public safety agencies, working on Reporting, Case Management, Evidence, and Warrants. Operate in a consultative capacity, ensuring product features, workflows, and technical configurations are defined and tested. Train agencies on best practices, guide change management, and drive product adoption. This customer-facing role requires at least 50% travel and a minimum of 2-5 years of experience as a product consultant or public safety employee focused on RMS. You will leverage your expertise to optimize public safety agency operations and establish processes to deliver RMS workstream best practices.

Requirements

• You have at least two to five (2 to 5) years of experience working as a product consultant or public safety employee, with a focus on RMS
• You are willing to be hands-on during planning and delivery
• You have experience developing, communicating, and training on workflows and best practices
• You are a skilled communicator and can create buy-in across diverse groups of users and lead change management efforts
• You have experience with Agile and Waterfall project management methodologies
• You embrace technology and can quickly learn new features and determine how they can benefit various user groups
• You have excellent interpersonal skills and are skilled at multitasking

Responsibilities

• Leverage your specialized knowledge in Records Management System (RMS) products and workflows to optimize public safety agency operations
• Operate in a consultative capacity, ensuring product features, workflows, and technical configurations are defined and tested for each agency
• Oversee the configuration and business process analysis across the full spectrum of public safety agencies, working on products such as Reporting, Case Management, Evidence, and Warrants
• Train agencies on best practices with the Mark43 RMS product suite, guiding change management and product adoption processes to drive continual value
• Establish processes to deliver RMS workstream best practices across all Mark43 customers and oversee the RMS implementation of the product
• Help oversee end-to-end testing of RMS workstreams, integrations, and hardware components
• Work with various stakeholders to help guide change management best practices and ensure new features are successfully deployed and understood
• Gather product feedback and work with the Product team to help establish development priorities
• Assist growth by vetting customer workflows for downstream planning
• Work with Mark43 project managers to convey key team metrics and project risks to assist in staffing, budgeting, and future team planning
• Work with the Training team to update training materials to deliver an outstanding training experience