QA Assistant

Summary

Join our team as a Quality Assurance Assistant to provide administrative support and assist with quality service reviews, documentation audits, and client record management. The ideal candidate will have prior experience in administrative support, electronic health records, and data entry, with excellent organizational and communication skills.

Requirements

• Minimum of one year of experience working in an administrative support capacity
• Minimum of one year of experience working with electronic health records and data entry
• Must be able to type at an effective pace and knowledge of basic software/programs (Microsoft Word, Excel, etc.) and emails
• Must be able to manage work time and multiple tasks efficiently and reliably within an assigned time frame
• Must be available and willing to travel to different locations, as assigned, to perform work tasks
• Must possess excellent organizational skills and attention to detail
• Must possess excellent communication skills, both oral and written/electronic

Responsibilities

• Responding to phone calls/emails
• Data entry
• Managing client records (master file binders, client home binders, etc.)
• Assisting various departments with preparation for internal and external audits and program reviews/evaluations
• Reviewing client records and other relevant clinical documents and files
• Scheduling/coordination of audit/program review visits and meetings
• Replenishment and reviewing of company documents and forms to ensure that they are current and accurate
• Performing Client House Visits (for Supportive Living Services programs) as assigned, to check for any quality-relevant issues/concerns and reporting findings to Quality Assurance Director
• Completion of Daily Reports and other daily logs/reports
• Occasionally travel to different office locations (in San Jose and Marina) to conduct internal audits and reviews of client records
• Develop reports of findings from internal audits to Quality Assurance Director and other Executive Team members, as appropriate
• Run daily reports as assigned, from internal client records system (QSP) in preparation for meetings, presentations, and/or other requested communications

Preferred Qualifications

• Bilingual, with fluency in English preferred
• Prior experience and familiarity working with regional centers and individuals with developmental disabilities
• Prior work experience performing internal/external audits and program reviews
• Familiarity of the Lanterman Act and Title 17 regulations/codes a plus

Benefits

Full-time positions of 32 hours plus per week are eligible for benefits