Quality Assurance Manager

Summary

Join National Power, LLC as our new Quality Assurance Manager! Reporting to the Director of Broadband Service, you will oversee the quality of services provided by our vendors for various systems, including HVAC, generators, and electrical. This role requires a strong background in these areas, a keen eye for detail, and expertise in service evaluation and vendor management. You will develop and maintain quality control systems, conduct regular audits, and collaborate with cross-functional teams. The position offers competitive pay, comprehensive benefits, and the flexibility of remote work. We are seeking a candidate with a Bachelor's degree (preferred) and proven experience in quality assurance, ideally within an HVAC or facilities systems environment.

Requirements

• Proven experience as a Quality Assurance Specialist or similar role, preferably in an HVAC or facilities systems environment
• Ability to read and interpret documents such as safety rules and procedure manuals
• Intermediate computer ability including proficient capability with Microsoft Office applications
• Valid Driver’s License and Passing MVR
• Positive attitude and strong customer service skills required
• Strong knowledge of quality assurance methodologies and tools
• Proficient with Microsoft Office Suite and database management software

Responsibilities

• Develop and maintain service quality control systems, with a focus on HVAC systems, generators, electrical, fire suppression, and telemetry/monitoring systems
• Regularly evaluate the services provided by vendors, ensuring alignment with industry standards and company expectations
• Collaborate with cross-functional teams and vendors to understand service expectations and standards
• Inspect the services rendered, comparing them to the requirements to ensure high-quality services are provided on time
• Keep accurate documentation and perform statistical analysis of service quality
• Conduct regular service quality audits to ensure compliance with standards and regulations
• Track, communicate, and resolve service quality issues
• Assists with demand related calls when needed
• Implement training programs for internal teams regarding quality control activities
• Participate in vendor selection processes by evaluating potential vendors' ability to meet quality standards
• Monitor risk management activities related to service provision

Preferred Qualifications

• Bachelor's degree in quality, business, engineering, or a related field
• High school diploma or GED
• Current Generac Power Systems certification
• Certifications in HVAC, electrical, or other related fields

Benefits

• Competitive pay depending on previous experience and current certifications
• Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
• Up to 9 paid company holidays
• Paid sick time
• Company-paid Life Insurance ($75,000)
• Company-paid Short-term and Long-term Disability Insurance
• Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company
• 401(k) retirement savings plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• This is a remote position and will require the employee to work from home