Quality Assurance Manager

Summary

Join Snapsheet's Tech team as a Quality Assurance Manager! In this remote, full-time role, you will lead and mentor a QA team, defining and implementing QA strategies aligned with business objectives. You will be responsible for end-to-end product QA, test automation, performance testing, and ensuring high-quality product delivery. The ideal candidate possesses extensive experience in QA, test automation, and team leadership, along with proficiency in various programming languages and tools. Snapsheet offers a comprehensive benefits package including health insurance, flexible PTO, 401k matching, and more. Even if you don't meet every requirement, we encourage you to apply.

Requirements

• Proficient in programming languages (Ruby and JavaScript preferred)
• Experienced in building test automation frameworks from scratch using tools like Selenium, Capybara, and Cypress
• Skilled in cloud infrastructure (AWS, Azure, Google Cloud) and CI/CD tools (e.g., CircleCI, Jenkins, Travis CI)
• Familiar with project management tools (Jira, Confluence), version control systems (Git, GitHub), and test management tools (Zephyr, TestRail)
• Proficient in non-functional testing tools (e.g., Grafana k6, JMeter)
• 8+ years in QA, emphasizing test automation for web applications, performance testing, and API testing
• 5+ years of experience mentoring QA teams and leading cross-functional collaboration
• Proven ability to define QA strategies, align efforts with business goals, and drive innovation
• Strong communication, empathy, and conflict resolution abilities
• Effective motivator and team manager with exceptional organizational skills
• Attention to detail, critical thinking, and analytical skills
• Proven ability to multitask and deliver in a fast-paced environment
• A team player who thrives in collaborative settings and works effectively with others to ensure problem resolution

Responsibilities

• Assist in leading the QA team, including mentoring and managing direct reports, and providing updates to the hiring manager
• Foster a collaborative environment that prioritizes effective communication and continuous improvement
• Lead end-to-end product QA across functional, automation, and performance testing streams
• Define and implement QA strategies aligned with business objectives and foster best practices
• Drive discussions with product and leadership teams to determine test strategies, plans, and execution approaches
• Improve visibility and collaboration in automated testing, including planning, tracking, and reporting
• Develop tests for large-scale data migrations and high-throughput scenarios
• Simulate system data growth and evaluate future scenarios, implementing appropriate tools
• Design scalable test automation patterns to support platform customization and configurability
• Create and maintain automated test suites integrated into CI pipelines
• Design and implement performance testing systems and strategies using tools like Grafana k6, JMeter, or LoadRunner
• Ensure traceability between testing activities and project outcomes
• Establish and maintain key performance indicators (KPIs) for quality to measure and track QA performance, efficiency, and effectiveness
• Develop appropriate quality metrics, creating test plans, strategies, and artifacts
• Proactively manage tasks, prioritizing and requesting resources when necessary
• Collaborate with cross-functional teams to identify and resolve quality issues
• Provide QA reporting, including test status, defect resolution, and prevention

Preferred Qualifications

SQL, Docker, and performance testing experience are a plus

Benefits

• Medical, dental and vision insurance through Blue Cross Blue Shield
• Flexible PTO and scheduling
• 4% 401k match program
• Monthly internet stipend
• Employee Assistance Program: offers 6 visits with trained counselors per life incident
• Yearly in-person events including our annual Summit and Roadshows
• Computer and equipment provided
• Snapsheet SWAG and mailers