Quality Specialist - Specialty Pharmacy

Summary

Join House Rx's remote team as a detail-oriented Quality Specialist and help ensure high standards of care, accuracy, and patient satisfaction in specialty pharmacy services. You will play a key role in ensuring operational excellence by performing audits, analyzing key performance metrics, and supporting quality assurance initiatives. Maintain high service standards by identifying trends and partnering with stakeholders to improve the patient and clinic experience. Conduct audits on order processing and patient calls, document findings, and provide actionable feedback. Track and report on quality metrics, identify areas for improvement, and support the development of quality assurance documentation and audit tools. This role requires a strong foundation in pharmacy operations and a passion for quality assurance. House Rx offers a supportive culture, growth opportunities, paid time off, equity, competitive pay, generous parental leave, and competitive healthcare benefits.

Requirements

• You bring a strong foundation in pharmacy operations and are passionate about quality assurance
• You’re experienced in processing claims, prior authorizations, and dispensing, with an eye for detail
• You’ve worked with specialty medications and understand the importance of accuracy in every step
• You’re skilled in identifying errors, inconsistencies, or inefficiencies—and solving them
• Ability to analyze data and synthesize insights

Responsibilities

• Conduct audits on order processing and patient/caregiver phone calls to ensure accuracy, compliance, and adherence to company standards
• Document findings clearly and provide actionable feedback to relevant teams
• Track and report on quality metrics and team performance, identifying trends and areas for improvement
• Partner with operations, training, and leadership teams to implement process improvements
• Support the development and maintenance of quality assurance documentation and audit tools
• Assist with the creation and delivery of quality-focused training or coaching materials as needed
• Maintain strong working knowledge of platform workflows, SOPs, and clinic-specific requirements
• Escalate quality concerns and support remediation efforts in real-time
• Ensure that all services delivered meet or exceed House Rx’s standards for excellence

Preferred Qualifications

• Proficiency in reporting tools, spreadsheets, and data visualization preferred
• You enjoy working in dynamic, start-up environments where you can help build QA processes from scratch
• You are proactive, collaborative, and committed to delivering a consistently excellent patient experience
• Experience with auditing, QA, or compliance a plus

Benefits

• Paid time off
• Equity opportunities
• Competitive pay
• Generous parental leave
• Competitive healthcare, vision, and dental benefits
• 401k match