Administrative Assistant

Summary

Join ConnectOS, a top-rated Philippines employer and a Great Place to Work-certified company, as a back-office support specialist. Enjoy a competitive salary package, including a monthly salary of P25,000, rotating shifts, and comprehensive benefits. You will play a crucial role in verifying patient information, managing data entry, and ensuring smooth operations within a leading primary healthcare provider. Responsibilities include bulk verification of Medicare cards, data entry in Best Practice clinical software, email management, report handling, and managing patient records. The ideal candidate possesses at least six months of customer service or back-office experience, intermediate to advanced Microsoft Office skills, and experience in the healthcare industry.

Requirements

• At least 6 Months experience in a customer service/ back-office role
• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint, Teams and Outlook)
• Experience in the Healthcare or Medical Industry
• Excellent verbal and written communication skills

Responsibilities

• Bulk verification
• Verify Medicare Cards and Healthcare Identifiers for patients booked on the day
• Liaise with the receptionists regarding missing data
• Bulk document import and Best Practice clinical software data entry
• Import external patient clinical correspondence using Best Practice clinical software
• Link correspondence to the relevant records in Best Practice clinical software
• Enter patient demographic data using the new patient registration forms in Best Practice clinical software
• Email patient documents
• Confirm patient’s email addresses
• Attend to bounced emails
• Check incoming reports in Best Practice clinical software and attend to unallocated reports
• Update aliases and manage reports related to ex- practitioners
• Manage duplicate patients in Best Practice clinical software using the prompts from HotDoc
• Manage significant ‘Did Not Attend’ patients in HotDoc through a ’blacklist’ system
• Type and send dictated staff file notes from Practice Managers and Senior Receptionists

Benefits

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities