Recruiting Operations Specialist

Summary

Join Superhuman's Recruiting Operations team and play a pivotal role in building an exceptional talent acquisition function. You will orchestrate seamless interview processes, partner with recruiters, drive process improvements, and manage our recruiting tech stack. Responsibilities include optimizing recruitment workflows, generating insightful reports, and ensuring a positive candidate experience. The ideal candidate possesses 3+ years of experience in recruitment operations at a growth-stage tech startup, along with expertise in process automation, data analytics, and modern recruiting technologies. Superhuman offers a competitive salary, comprehensive benefits, and a supportive work environment.

Requirements

• Experience: You have 3+ years of experience owning and optimizing recruitment operations at a growth-stage tech startup
• Asynchronous Communicator: You’re effective across various mediums (especially Slack, Notion, and email). You can produce and consume detailed written materials with quality and without sacrificing speed. You respond quickly and thoughtfully to unblock others and speed things up
• Process Automation: You identify inefficient recruitment workflows and implement automated solutions that streamline operations, reduce manual effort, and improve candidate experience
• Project Management & Organization: You transform abstract recruiting initiatives into concrete, actionable project plans with clear milestones and deliverables. You expertly juggle multiple recruitment projects and tasks simultaneously without dropping details, exercising sound judgment when managing competing priorities
• Proficiency in modern recruiting tech stacks: You skillfully utilize and administer contemporary recruitment technologies including ATS platforms (ideally Greenhouse or Ashby), scheduling tools, sourcing platforms, and candidate relationship management systems. You maintain the tech stack and leverage these tools to support efficient operations, data collection, and positive candidate experiences
• Data Reporting & Analytics: You generate meaningful recruitment insights and reports that support a data-informed recruitment culture, tracking metrics like candidate experience scores, time-to-hire, passthrough rates, diversity of pipeline, and other KPIs critical to measuring recruiting effectiveness
• Bias to Action: Speed matters. You take rapid, decisive steps forward—even in the face of uncertainty. You understand that action is the catalyst for filling critical roles quickly and supporting business objectives, maintaining momentum in the recruitment process without sacrificing quality
• Start to Finish Ownership: You act with 100% responsibility for your own outcomes as well as the outcomes of the company
• Customer Zeal: You champion the needs of both candidates and internal stakeholders by actively listening and deeply understanding their perspectives. You leverage these insights to craft a world-class recruitment experience that not only meets expectations but creates moments of delight
• Growth Mindset: You embrace challenges, welcome feedback, and see effort as the path to mastery. You believe that you and others can always learn and grow
• Attention to Detail: You meticulously ensure accuracy in all aspects of the recruitment process, particularly in candidate communications and interview coordination. You catch subtle errors before they impact the candidate journey, maintain precise documentation, and demonstrate thoroughness in every interaction

Responsibilities

• Orchestrate a seamless interview process by coordinating schedules, managing communications, and ensuring our recruiting inbox remains responsive and organized
• Partner with recruiting partners to support the full recruitment lifecycle - from kickoff meetings and pipeline management to closing activities for open requisitions
• Drive continuous improvement by identifying opportunities to streamline and automate our recruitment processes for quality, speed, and scalability
• Administer and optimize our recruiting tech stack to ensure we're leveraging the right tools for candidate sourcing, assessment, and tracking
• Maintain data integrity across our recruitment systems and generate reports that provide actionable insights for the talent acquisition team in order to support a data-informed recruitment culture at Superhuman
• Create a positive and delightful candidate experience at every touchpoint, contributing to our goal of achieving a net candidate experience score >80
• Collaborate closely with the People team to ensure a smooth transition from offer acceptance to onboarding, setting new hires up for success

Preferred Qualifications

Location: We're open to you joining us remotely from anywhere in the Americas (North America, Central America and South America), but will ask that you to overlap your work times with 10am-4pm PST

Benefits

• Medical, dental, and vision insurance: 100% coverage for you, and 75% coverage for all your dependents
• Voluntary insurance: short-term disability, long-term disability, and life insurance
• 401(k) plan (we match 75 cents per dollar, up to 4% of your salary)
• Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools
• We offer flexible time off to ensure you have the time to recharge
• 13 additional company holidays, plus your own Care Days, Flexible Holidays, and a company-wide Winter Break
• Generous parental, caregiver, healthcare, and compassionate leave policies
• $3000 per year towards your professional development
• Free access to Calm and Aaptive
• Allyship education program to help build your best self
• Custom MacBook Pro
• $1000 budget for workstation setup
• $60/week for your lunches, groceries, or whatever nutrition you need to stay fueled up!
• Flexible spending accounts for commuter costs, dependent care, and healthcare expenses