Recruitment Team Manager

Summary

Join PartnerHero x Crescendo as a Recruitment Team Manager and lead a team of recruiters, sourcers, and coordinators. You will oversee end-to-end hiring operations, manage stakeholder expectations, and utilize data to optimize team performance. The role requires strong RPO/BPO recruitment experience, excellent communication skills, and a people-first leadership approach. You will champion process improvements, foster a high-performing culture, and collaborate with other teams. This remote or hybrid position (Philippines preferred) offers competitive compensation and attractive benefits.

Requirements

• Minimum of 5+ years of recruitment experience, including 2+ years in a leadership or supervisory capacity
• Demonstrated experience in managing both high-volume and specialized hiring across various roles and geographies
• Strong working knowledge of ATS systems (e.g., JazzHR, Greenhouse, or similar)
• Excellent stakeholder management, communication, and reporting skills
• Proven ability to coach and mentor team members while holding them accountable to performance goals
• Comfortable working in a metrics-driven environment with multiple shifting priorities
• Strong analytical thinking, resourcefulness, and problem-solving skills
• Flexible, empathetic, and collaborative leadership style

Responsibilities

• Lead, coach, and develop a team of recruiters, sourcers, and coordinators to meet hiring targets across departments, regions, and programs
• Oversee end-to-end hiring operations for assigned accounts or verticals, ensuring quality, speed, and stakeholder satisfaction
• Act as a strategic partner to internal hiring managers and client stakeholders — managing expectations, reporting on pipeline health, and proactively addressing gaps
• Monitor hiring metrics, SLAs, and KPIs; use data to drive performance and optimize team output
• Champion tools, processes, and systems that streamline recruitment and improve candidate experience (e.g., ATS, automation tools, AI assessments)
• Foster a high-performing and inclusive culture through regular coaching, team meetings, 1:1s, and feedback
• Collaborate with the Talent Branding, Sourcing, and Academy teams to drive continuous pipeline and skills-readiness
• Manage hiring ramp-ups, special projects, and support workforce planning initiatives
• Ensure adherence to compliance, documentation standards, and company hiring policies

Preferred Qualifications

Background in RPO or BPO recruitment is strongly preferred

Benefits

• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development