Sales Development Team Manager

Summary

Join KnowBe4's Sales Development Team as a Manager and lead a team of Direct and Channel Sales Development Representatives. You will mentor and coach the team, oversee lead qualification, monitor daily statistics, support channel representatives, ensure adherence to procedures, and provide first-line support. Responsibilities include developing and executing prospecting plans, leveraging sales tools, participating in calls, coordinating with the Global Sales Director, and providing recommendations on employee performance. The ideal candidate possesses leadership and channel/direct sales experience, excellent communication and people skills, and proficiency in various software applications. KnowBe4 offers fantastic benefits including company-wide bonuses, referral bonuses, adoption assistance, tuition and certification reimbursements, and a relaxed dress code.

Requirements

• Minimum 1 year Channel/Direct experience
• Minimum 1 year Leadership experience
• Experience with Gmail and Google Docs
• Experience with MS Office
• Excellent verbal and written communications
• Excellent people skills
• Managerial experience
• Good computer skills
• Friendly phone voice
• ���Pleasantly persistent” as it can take multiple tries to reach a prospect
• Ability to leave an engaging message and sound interested
• Must be highly organized and results-oriented

Responsibilities

• Mentor and coach a team of Direct and Channel Sales Development Representatives
• Oversee the followup and qualifying of direct and partner leads by SDRs
• Monitor the daily statistics of the Sales Development Representatives and identify any discrepancies in reporting
• Support Channel Sales Development Representatives by assisting with partner escalations
• Ensure all procedures and policies are followed by team members and pinpoint any areas of improvement to increase efficiency
• Be the first line of support to the team to answer questions and direct on best practices
• Execute performance reviews with team members
• Develop and execute on a strong prospecting plan of attack, including email and call scripts
• Ensure the team is effectively leveraging a sales tool to discover newleads
• Tag in on calls with team members, as necessary
• Coordinate and align with Global Sales Director on the performance (goals/plans) of the SDR Team
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Preferred Qualifications

• Bachelor’s Degree a plus
• Familiarity with standard concepts, practices and procedures within the IT Security Field a plus

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• A relaxed dress code