Outreach is hiring a
Partner Operations Manager

Summary

Join our team as a Partner Operations Manager, responsible for managing various partner programs, ensuring compliance, and supporting the operational rhythm of the Partner Program and Team. This role requires experience in partner operations, strong analytical skills, project management abilities, and proficiency in CRM software. The base salary range is $63,000-$117,000.

Requirements

• 5+ years of partner operations management or related experience
• Proven experience in partner operations, partner management, or a related role
• Strong understanding of partner sales processes, partner relationship management, and distribution logistics
• Experience implementing and managing Partner Relationship Management (PRM) software platforms
• Excellent analytical skills with the ability to interpret data and trends to drive decision-making
• Demonstrated project management skills with the ability to manage multiple priorities and stakeholders
• Exceptional communication, negotiation, and interpersonal skills
• Proficiency in CRM software (e.g., Salesforce), ERP systems, and Microsoft Office Suite
• Knowledge of industry regulations and compliance standards related to partner operations
• Ability to travel occasionally for partner meetings, conferences, etc

Responsibilities

• Develop and implement operational strategies to support the growth and success of our partners
• Manage the onboarding process for new partners, ensuring alignment with company policies and procedures
• Coordinate training and enablement programs for partners to enhance their product knowledge and sales effectiveness
• Monitor and analyze performance metrics, identify trends, and make data-driven recommendations for improvement
• Collaborate cross-functionally with sales, marketing, finance, and partner teams to streamline operations and resolve issues
• Act as the primary point of contact for partners regarding operational inquiries, escalations, and support needs
• Conduct regular audits and reviews of partner agreements, compliance, and performance against established benchmarks
• Implement tools and systems to automate and optimize channel operations processes
• Maintain and enhance Partner Relationship Management (PRM) platform portal
• Prepare reports and presentations on partner performance, operational efficiencies, and strategic initiatives for senior management
• Manage new Partner Application Process including approving/denying applicants and researching fit for Outreach
• Maintain compliance with our Partner agreement obligations: Referral, Agency, Alliances, Services which may include monitoring and liaising with finance on commission payments and reporting

Benefits

• The base salary range is $63,000-$117,000
• You may also be offered incentive compensation, bonus, restricted stock units, and benefits