Regional Business Partner

Summary

Join Petfolk as a Regional Business Partner (RBP) and lead the operations of 10-30 pet care centers across multiple locations. As a passionate leader, you will collaborate with the corporate team and Business Partners to achieve budgetary, client satisfaction, and patient care goals. You will manage multiple Business Partners, focusing on training, integration, and stellar operating profits. Responsibilities include financial oversight, DVM scheduling, inventory management, team scheduling, and strategic growth initiatives. You will also champion Petfolk's culture, advise on marketing, and handle HR matters. This role requires extensive travel and on-site visits to pet care centers.

Requirements

• 10 + years in the pet ecosystem
• 3+ years of multi-site operational and/or management experience in fast-growth healthcare services businesses, including previous experience managing a business of similar size and complexity
• Experience leading cross-functional initiatives
• Advanced P&L experience and understanding
• Exceptional interpersonal skills
• Deep understanding of successful change management strategies within the veterinary industry
• Ability to juggle multiple competing priorities in a fast-paced environment
• Expert in Google Suites and able to learn new computer-based applications with ease
• Strong active listening and written and verbal communication skills; strong professional presence
• Proven self-starter with the ability to work independently
• Highly organized and detail-oriented work ethic
• Ability to work collaboratively with all team members, both at the practice level and at the corporate level
• Ability to analyze and assess complex and ambiguous data to make recommendations for continuous strategic and operational improvements
• Commitment to uphold SWEAT values in words and actions
• High EQ and ability to work in ambiguous situations while maintaining a calm and positive demeanor
• Must live near a major airport
• Must be able to travel daily and work weekends

Responsibilities

• Responsible for exceeding revenue growth to budget and cost-managing strategies to result in exceeding operating profit of the portfolio through coaching & developing Business Partners within the area
• Responsible for recognizing and coaching to cost-saving measures to include inventory management, effective utilization of staff & calendar management, new service streams
• Monitor key metrics and performance indicators daily/weekly to achieve performance objectives, while also managing relationships with key stakeholders
• Pet scheduling
• Inventory/COGS
• Team scheduling & labor management
• Gold Star Leaderboard Metrics
• Understand business drivers and create opportunities to optimize them, with a strong focus on volume growth & service mix and offerings
• Partner with hospital leaders, and BI to diagnose issues, identify opportunities, and develop corresponding action plans
• Deploy structured and repeatable management processes with hospital leadership teams to drive operational effectiveness and growth
• Prioritize areas of focus based on impact and urgency; help teams do the same
• Will partner with Finance & BI teams to determine opportunities to hire for growth & utilize new service streams
• Will be responsible for providing input to strategic scheduling of locum DVMS in partnership with the Regional Medical Partner
• Provide leadership and oversight to Business Partners to focus on financial performance while maintaining Petfolk standards
• Will support new DeNovo locations and their teams from First Day Open
• Assist with the implementation of cultural & brand standards for pet care centers in collaboration with the leadership
• Champion Petfolk culture and develop teams and leaders through coaching, mentorship, and programs that deliver on the strategic mission.  Will partner with the Petfolk “Culture” team to advise/participate in events meant to support the culture and community of Petfolk
• Will advise on local grassroots marketing efforts
• Will be responsible for hiring new Business Partners in the region
• Advise Business Partners on operational policies and recommend changes where applicable to improve performance
• Will coach and develop business strategies to improve margin performance at the pet care centers
• Instill a sense of accountability and customer service excellence with our teams at all levels
• Achieve results through influence and partnership versus through authority or directives
• Facilitate connections and community among individuals and hospitals within markets
• Will work with Business Partners & People on all HR matters
• Random site audits of the pet care center to ensure physical plant standards are being maintained
• Will partner with our Business Intelligence team to provide insight to data discoveries that could provide margin opportunities within the clinics.  Will participate in budgetary conversations
• Will spearhead and ensure grassroots marketing efforts in the region
• Partner with Petfolk departments (marketing, BI, recruiting, HR, business development, and finance and accounting) to create and implement plans that support business growth, including marketing, scheduling optimization, client growth and retention, identification of new services, recruitment of new DVMs, and expansion of existing sites and their capacity
• Business Partner Onboarding and Training
• Coordination of training of new Business Partners from completion of Petfolk Grow through transition
• 30/60/90 Day survey
• Completion of check-in meeting template
• Recruiting and Interviewing
• Scheduled meetings with TA as needed
• Monthly candidate summary reports
• Virtual and in-person interviews
• Completion of interview scorecards
• Will spend 4 full days each week on-site in the care centers that need on-site support
• Schedule and facilitate meetings with all Business Partners as needed
• Will participate lead monthly P&L calls with Business Partners
• Will participate in weekly 1:1’s with Director of PCC Operations

Preferred Qualifications

Former veterinary practice manager (not required, but helpful!)