Regional General Manager

Summary

Join Pair Team as the Regional General Manager and lead the execution and scaling of your region. You will hire and develop high-quality teams, create operational playbooks, collaborate on product improvements, and ensure compliance. Responsibilities include managing a team of care managers, owning the regional P&L, driving quarterly OKRs, and serving as a senior operational contact for health plans. You will develop operational playbooks and SOPs, collaborate cross-functionally, and ensure compliance with health plan requirements. This role reports to the VP of Operations and offers a competitive salary, equity, flexible vacation, comprehensive benefits, and a remote work environment.

Requirements

• 5+ years managing complex and highly operational teams and/or in operations Experience in virtual health is a big plus!
• Strong interpersonal skills and ability to manage internal and external stakeholders
• Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing
• Excellent organization skills to meet goals and deadlines
• Exceptional communication and presentation skills (both written and verbal)
• Thrive working with multiple systems and processes
• Extremely detailed oriented and enjoy multitasking
• Proven track record of hitting key metrics
• Demonstrated ability to thrive in a fast paced startup environment

Responsibilities

• Lead a team of lead care team managers, registered nurses and behavioral health manager to execute ECM services
• Own the OpEx P&L for your region
• Drive the quarterly OKRs for your region
• Be the Senior operational touchpoint for Health Plan POCs in your region
• Develop playbooks and SOPs to guide the execution of Enhanced Care Management (ECM) programs
• Work cross functionally with Product, Population Health, Network, and Quality/Compliance teams to continuously iterate and identify areas of opportunity in process or execution for our ECM programs
• Ensure 100% of Health Plan compliance requirements are met for your region
• Ensure the team is meeting all internal performance metrics

Benefits

• Competitive salary: $115,000 - $135,000 (depending on experience)
• Equity compensation package
• Flexible vacation policy – take the time you need to recharge
• Comprehensive health, vision & dental insurance
• $50 employer contribution to active HSA accounts
• 401k through Guideline
• Life insurance and AD&D
• Work entirely from the comfort of your own home
• Monthly $100 work from home expense stipend
• We provide the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth!