Regional Operations Manager

Summary

Join Eleanor Health as a Regional Operations Manager and play a strategic role in driving operational excellence and ensuring high-quality care delivery. Oversee day-to-day operations, including clinical workflows, staffing, and community engagement, while leading a multidisciplinary team. Optimize care delivery models, manage clinic capacities, and enhance the member experience. Collaborate with cross-functional teams to ensure operational alignment with Eleanor Health's mission. Manage clinic budgets, lead staff meetings, and handle community member concerns. Travel to clinics within your assigned region as needed.

Requirements

• Bachelor’s degree required: Masters degree in psychology, counseling, social work, family therapy, nursing, health administration or related field strongly preferred
• 2+ years (if Masters degree) or 5+ years (if Bachelors degree) of supervisory experience required, preferably in a substance use disorder (SUD) or behavioral health setting
• Experience leading clinical teams and providing supervision to behavioral health clinicians
• Experience driving practice management for small to mid-sized clinics, including overall patient panel oversight, operational efficiency, resource planning, and day-to-day issue mitigation
• Strong decision-making skills and proven track record of leadership
• Detail oriented with excellent organizational skills
• Strong relationships with the provider community and/or an ability to build connections within the community
• Understanding of and continuous pulse on federal, state, and local regulations to guide clinic policies and operations
• Experience working in mental health treatment and substance use treatment for patients with opioid and other substance use disorders (OUD and SUD)
• Excellent working knowledge of evidence-based treatments for behavioral health conditions
• Strong interpersonal communication skills with exceptional active listening abilities
• Highly empathetic, non-judgmental, and open-minded
• Experience in a collaborative team environment
• The ability to complete all other responsibilities as required

Responsibilities

• Manage the daily operations of your assigned region
• Supervise Interdisciplinary Clinic team, including clinical supervision of Community Recovery Partners and Licensed Behavioral Health Clinicians
• Provide administrative supervision to medical team members within your assigned region
• Develop, manage, and ensure adherence to clinic policies and procedures
• Manage staff work schedules and ensure proper staffing levels to meet patient capacity; lead capacity management to ensure patient panel size does not exceed that which the clinic can handle
• Drive learning and development activities for care team members & support the successful onboarding of new team members in your assigned region
• Proactively identify methods to improve Eleanor Health’s program based on feedback from patients, including ideas for new services to offer to certain patient populations
• Build bi-directional relationships with community organizations to support referrals and resources for Eleanor patients
• In collaboration with Revenue Cycle Analyst, oversee Revenue Cycle Management activities
• Manage clinic budgets
• Lead staff meetings and daily huddles
• Handle community member concerns and grievances, ensuring best-in-class customer experience for all patients and their caregivers
• Travel to clinics within your assigned region as needed

Preferred Qualifications

• Experience working with patients with multiple medical and behavioral health diagnoses is preferred, but not required
• Preferred location of candidates is within NC

Benefits

• Generous PTO policy - unplug, relax, and recharge!
• 9 observed company holidays + 3 floating holidays- We encourage you to use the additional 3 floating holidays to accommodate personal beliefs/practices
• Wellness Days - In lieu of “Sick Time” which typically applies only when you are ill, we encourage you to proactively manage your overall wellbeing, both physical and mental, as well as the wellbeing of those who play important roles in your life
• Fully covered medical and dental insurance plan, with affordable vision coverage - We are a health first company, and we strive to make our plans affordable and accessible
• 401(k) plan with 3% match - We are excited to be able to support the long-term financial well-being of our team in a way that reinforces Eleanor’s commitment to equity
• Short-term disability - We understand that things happen, we want you to feel comfortable to take time to get better
• Long Term Disability - Picks up where Short Term Disability leaves off (employee paid)
• Life Insurance - Both Eleanor and employee-paid options are available
• Family Medical Leave - Eleanor Health’s Paid Family & Medical Leave (“PFML”) is designed to provide flexibility and financial peace of mind for approved family and medical reasons such as the birth, adoption, or fostering of a child, and for serious health conditions that you or a family member/significant other might be facing
• Wellness Perks & Benefits- Mental Health is important to us and we want our employees to have the accessibility you deserve to talk things through, zen with a mindfulness app, or seek assistance from health advocates
• Mindfulness App Reimbursement