Channel Partners Setup & Operations Manager

Summary

Join Wellhub, a corporate wellness platform, as their Channel Partners Setup & Operations Manager in São Paulo, Brazil. This role involves managing account setups, implementing data-driven solutions, and overseeing various projects within the Channel Partner Strategy and Process team. You will collaborate with sales, client success, and other departments to foster strong stakeholder relationships. The position requires managing partner operations, monitoring key performance metrics, facilitating meetings, and proactively managing contracts. You will contribute to continuous improvement initiatives and embody Wellhub's commitment to employee wellbeing. Prior experience in strategic operations, partner management, and advanced English fluency are mandatory.

Requirements

• Previous experience in strategic operations, setup teams, or partners management, especially within sales teams and/or tech companies, consulting firms or comparable experience
• Advanced/Fluent in English, as you will be working with international stakeholders across all regions
• Able to credibly and compellingly present and debate recommendations with senior leadership/stakeholders
• Equipped with strong problem-solving and analytics skills, capable of seeking information, solving conceptual problems, corralling resources, and delivering results in challenging situations
• Fosters relationships through rapport building and is a trusted resource from lower-level to executive stakeholders
• An individual with strong organizational and multitasking abilities who is able to lead complex projects
• Willingness to learn and challenge yourself, working effectively in a fast-paced, dynamic environment
• A team player who works collaboratively and effectively across a diverse set of functions, backgrounds, and working styles

Responsibilities

• Engage and connect strong relationships with multi-level stakeholders to collaborate with cross-functional teams, both at Wellhub and at the channel partners, ensuring they receive the necessary support and resources
• Facilitate the channel partners' operations, including, but not limited to, account setup and updates, onboarding, engagement, and contract renewal processes, by leading a high-performance team towards efficiency and high-impact deliveries
• Monitor, track and communicate key performance metrics and process progress, identifying operations bottlenecks, risks and opportunities, and considering courses of action for different scenarios
• Facilitate regular Strategy and Ops meetings, ensuring effective communication and collaboration among team members through active listening, open dialogue, and structured communication
• Monitor and ensure the contracts baselines are managed proactively and efficiently, minimizing churn risks and increasing renewal rates
• Contribute to continuous improvement initiatives by identifying, designing, and implementing innovative solutions that transform and continuously help to improve our company
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance

Benefits

• Health, dental, and life insurance
• At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home
• Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs
• We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted
• Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday
• Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave
• Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development
• An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day