Business Operations Manager

Summary

Join RemoFirst, a revolutionary company empowering employers to access global talent, and become our Business Operations Manager. You will develop and maintain strategic relationships with North American EORs, ensuring exceptional service delivery and maximizing client value. Collaborate with cross-functional teams (Sales, Customer Success, Product) to align local partner strategies with internal initiatives. This role offers the chance to create and optimize operational processes, monitor performance metrics, improve stakeholder onboarding, and ensure efficient platform usage. You will also be responsible for managing escalations, overseeing fiscal documentation, and offering data-driven insights for improvement strategies. RemoFirst provides a startup environment with opportunities for rapid growth and influence, working with market-leading clients. Competitive compensation, flexible work equipment, 100% remote work, and PTO are offered.

Requirements

• 2-5 years experience in an EOR, outsourcing, or client-facing HR tech space
• 2-5 years experience in HR or employment law in at least 2-3 jurisdictions in North America
• Ability to build 0-1 process and programs
• 1-3 years of project management experience

Responsibilities

• Create & optimize the processes within the Operations Department
• Create & monitor performance metrics
• Improve the onboarding of the stakeholders to the platform
• Ensure that all of the stakeholders use the platform efficiently
• Constantly monitor efficiency within the department and develop ways to make them more effective
• Close cooperation with the CS department on the day-to-day escalations
• Oversee planning, operational systems and controls, and the organization of fiscal documentation
• Escalate client concerns to the stakeholders and design solutions to resolve complaints and maximize customer satisfaction
• Work with tax calculators, country guides, and country compliance
• Offer operational data and insights for establishing and evaluating improvement strategies and tactics
• Ensure smooth workflows within each department and establish easy and lucid communication channels between other departments and operations
• Track day-to-day escalations that arise in the operations department
• Establish a safe, healthy, and inclusive work environment
• The principal point of contact for external stakeholders
• Help with employee appraisals by communicating job expectations and monitoring and reviewing job contributions
• Analyze data and assist in predicting the company’s requirements, preparing a yearly budget, and planning future spending

Preferred Qualifications

Multilingual is a plus

Benefits

• Startup environment
• RemoFirst is an early-stage start-up
• You have a voice and can influence and grow rapidly
• Build & Scale From Scratch
• Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision
• Work for a Market Leader
• Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers
• Compensation and perks are great!
• Competitive compensation
• Work equipment of your choice
• 100% remote work
• PTO regulated by local statutory
• Culture
• We lead with respect, kindness, and the right to fail
• We value hard yet smart work
• Diversity and inclusion are part of our DNA