Relocation Consultant

Summary

Join Relocity as a Full-Time Personal Host (Relocation Consultant) and become a trusted partner for our clients and their employees, guiding them through every stage of their relocation journey. This role is primarily remote (60-70%), with the remaining time dedicated to in-person client support. You will develop strong relationships with relocating employees, provide expert guidance on the city, conduct housing and school research, and assist with essential services. Success requires deep local expertise, exceptional interpersonal skills, and strong project management abilities. You will curate personalized recommendations and facilitate ongoing communication, serving as the primary point of contact throughout the relocation process. Efficiently manage multiple relocations and handle administrative responsibilities.

Requirements

• Must have the legal right to work in Singapore
• Must have at least 5 years of residency in Singapore , with extensive knowledge of the local rental market, education system, and local registration processes
• Demonstrated ability to communicate and collaborate effectively with senior executives and high-profile clients
• Applicants should have the flexibility to dedicate at least 30 hours per week to this role without the demands of full-time employment elsewhere
• Must be flexible and available to work weekends
• Friendly, outgoing personality, strong customer service orientation, and problem-solving abilities
• Must be self-motivated, with the ability to work independently and manage time effectively
• Must have a laptop, smartphone, and reliable internet connection
• Ability to read and interpret documents such as contracts, safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of an organization

Responsibilities

• Develop strong relationships with relocating employees by understanding their unique needs, preferences, and concerns throughout the relocation process
• Provide expert guidance on the city’s neighborhoods, transportation options, and local culture to help employees make informed decisions
• Conduct in-depth housing and school research , including rental market trends, school ratings, commute times, and neighborhood suitability based on client preferences
• Assist with essential services such as DMV registration, banking setup, and other logistical requirements to ensure a smooth transition
• Curate personalized recommendations for social, cultural, and lifestyle activities, including restaurants, networking events, fitness centers, and family-friendly venues
• Gather and deliver customized information by conducting research, leveraging local expertise, and utilizing Relocity’s proprietary software and GSuite products to create tailored client reports
• Coordinate and lead area tours , either in person or virtually, providing firsthand insights into neighborhoods, housing options, and key amenities
• Facilitate ongoing communication with relocating employees via phone, email, video calls, or in-person meetings to address questions and provide timely updates
• Serve as the primary point of contact throughout the entire relocation journey, liaising between clients, partners, and vendors to ensure a seamless experience
• Efficiently manage multiple relocations at various stages , maintaining organization, attention to detail, and proactive follow-ups
• Handle administrative responsibilities , including updating client records, documenting key interactions, and ensuring all necessary tasks are completed in a timely manner

Preferred Qualifications

• Prior personal relocation or moving assistance experience is preferred, but not required
• Bachelor or Associate’s degree (or equivalent) preferred
• Extensive experience with technology tools such as Microsoft Office, Google GSuite, and CRM systems