Senior Customer Success Manager - Spanish Speaker

Summary

Join CloudTalk, a global SaaS company, as a Senior Customer Success Manager and take ownership of a high-value portfolio, driving customer engagement, maximizing adoption, and ensuring long-term success. You will work with diverse customers across various industries, focusing on seamless renewals and expansion opportunities. This role requires a strategic, customer-focused approach within a fast-paced B2B SaaS environment. You will be responsible for the full customer journey, from onboarding to renewals, and will collaborate closely with sales and product teams. CloudTalk offers a fast-paced, growth-oriented environment with opportunities for professional development and a global team.

Requirements

• Customer-first mindset – you thrive on making customers successful
• Data-driven & analytical – you’re comfortable working with Excel/Sheets, BI dashboards, and customer insights
• Technical aptitude – you enjoy learning software products inside out and can guide customers in leveraging their full potential
• Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools
• Proven experience – you’ve worked in Customer Success, Onboarding, or Account Management in a SaaS company
• Language skills – native/billingual proficiency in English and Spanish

Responsibilities

• Own the full customer journey – from onboarding to renewals, ensuring customers extract maximum value from CloudTalk
• Be a trusted product expert – guide clients through best practices, collaborate with Technical Consultants, and help customers leverage advanced features
• Drive revenue expansion – proactively identify opportunities for upsells and higher-tier plan advocacy
• Enhance customer health – monitor usage, prevent roadblocks, and improve retention through Velaris and other analytics tools
• Close collaboration with Sales & Product – ensure seamless handoffs, share customer insights, and contribute to product innovation

Preferred Qualifications

Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus

Benefits

• 1-1 Coaching sessions with our resident communications advisor
• Leaders Academy & Learning and Development Budget
• Unlimited Paid Time Off
• Volunteering Days
• Home office budget
• MacBook for work
• Recharge Fridays once per quarter
• Fitness Allowance
• Referral bonuses
• Virtual & physical team buildings
• Company merchandise