Remote Academic Partner Success Manager

Summary

Join InStride, a public benefit corporation that partners with leading employers to unlock opportunities for their employees through top-tier education programs. As a Client Success Manager, you will be responsible for maintaining academic partner account management strategy and overseeing partner touchpoints with InStride.

Requirements

• 4+ years of experience in ed tech customer success, enrollment management, sales, or consulting
• Operational Efficiency: Identify opportunities to enhance workflows and processes
• Growth-Oriented Thinking: Embrace a mindset of continuous improvement
• Higher Education Expertise: Apply knowledge of the higher education landscape
• Clear Communication: Present data and complex information effectively
• Strategic Attention to Detail: Manage multiple priorities while maintaining accuracy
• Problem Solving in Dynamic Environments: Tackle challenges with a proactive and adaptable approach
• Building Relationships: Establish and nurture strong partnerships with universities, corporate clients, and internal teams

Responsibilities

• Maintain academic partner account management strategy
• Oversee partner touchpoints with InStride
• Deliver on annual targets and retention objectives
• Qualify expansion opportunities for academic partner institutions

Benefits

• 2,800+ online certificate and degree programs through the Step Forward program
• 401(k) plan with company match
• Flexible vacation policy
• Paid family leave
• Best-in-class health care benefits