Remote Account Manager Lead

⚡️Who we are

We help consumers shop smarter. Our ambition is to revolutionize the way people shop, empowering them to find what they need, make informed purchasing decisions, and save money.

Joko is a tech company founded in Paris. Our team of over 50 talents is international and spread across offices in Paris, Barcelona and New York, or working remotely.

As a certified B Corporation, we are committed to making a difference in the lives of the communities we serve, including the 4 million consumers already using Joko to save money every day at over 7,000 merchants.

Over the years, we have quickly expanded our value proposition to enable consumers to make smarter shopping decisions through many features: cash back, buy now and pay later, automatic coupons, price drop alerts, carbon footprint tracking, and more. Today, we are dedicating significant resources to developing an AI-powered assistant that helps users find the right product based on their criteria for price, quality, or environmental impact from the global e-commerce catalog.

After reaching profitability in our core market, we are now expanding internationally with a primary focus on the US.

It’s still day 1; come build the future of shopping with us!

This position is Paris-based.

☎️ Our B2B Team

“Nothing stops them from getting the best deals for Joko users. The B2B team’s mission is to develop and grow Joko’s merchant network, and available offers.”

The B2B team is divided between our three business lines at Joko: Online, Card-Linked, and Gift Cards.

• For the Online team, Account Managers are in charge of growing and managing our portfolio of e-commerce partners, directly with e-merchants or through our relationship with affiliate marketing platforms.

• As for Card-Linked, our Sales team is in charge of signing Enterprise deals with top-tier retailers with physical stores, and Account Managers are in charge of growing long-lasting partnerships.

• Finally, for the Gift Cards team, Account Managers are in charge of growing and managing the portfolio of brands and retailers, through relations with providers and in direct relationships with merchants.

Led by Nicolas, our CRO, we are a vibrant team full of energy! We work closely with other teams to give the best experience to our partners and build strong long-term relationships. We are a small but unstoppable squad that manages millions of euros in contracts thanks to our outstanding team members and a deep sense of camaraderie. We don’t take ourselves too seriously and make sure that the journey is a blast!

🎯 What you will do

As the Account Manager Lead (Online), you will play a pivotal role in driving the growth of our Online Business. You will lead a team of Account Managers to enhance our e-commerce portfolio, develop new business opportunities, and manage key projects that support our strategic objectives. Your collaborative work with Marketing, Business Operations, Product, Data, and Tech teams will be essential in sustaining our momentum and expanding our market presence.

The Online Business has +3000 partners, including top e-commerce brands such as Amazon, Apple, Hotels.com, Nike, and more. It has experienced a 20x revenue growth over the past 2 years, generating over €500 million in annual revenue for our partners last year.

Your responsibility will be to sustain this growth and help Account Managers grow their portfolio of brands through Joko. You will report to the Head of Online Business. Additionally, you will negotiate the best deals for our users. To achieve this, you will:

• Team leadership: Hire, train, and manage a high-performing team of Account Managers.

• Business strategy: Develop strategies to optimize Online Business alignment with company goals and oversee a diverse portfolio of 3,000+ Online partners.

• Commercial: Negotiate competitive deals and special offers with brand partners. Leverage Joko’s features like BNPL and coupons to create new business opportunities.

• Performance tracking: Collaborate with Marketing and Data teams to monitor partnership performance. Analyze banking and browsing data to identify market trends.

• Relationship management: Build strong relationships with partners through regular events and meetings. Support international expansion, starting with the US using French partnerships.

You will also work to make the Online business grow by:

• Working with the Product and the Bizops teams in order to improve processes and build solid foundations to scale our department at Joko, in France, and abroad.

• Contributing to the design of the commercial and onboarding strategy.

• Working closely with the Marketing team, by establishing a robust communication roadmap to effectively reach our users with our top brands.

👀 Who we’re looking for

• Preferred experience: at least 5-7 years of experience in business roles (client-facing roles in a startup or in the tech industry, in finance or in consulting) with management positions.

• Education: You have graduated from a top-tier business or engineering school.

• Entrepreneurial Spirit: A passion for starting from scratch, embracing challenges, being hands-on, ambitious, and an effective problem-solver.

• Independence: Capable of autonomous project management from inception to completion, setting and exceeding high standards, and ensuring project success.

• Business sense: A keen ability to quickly grasp people’s needs, surpass goals, and close deals.

• Analytical skills: you love analyzing data and making informed decisions.

• Energy: You thrive on connecting with new people. Your strength lies in active listening and crafting solutions to tackle challenges.

• Efficiency: You are fond of productivity tools and able to deliver on time on projects with many stakeholders.

• Mindset: You have an entrepreneurial mindset, you like challenges, you welcome feedback and you love constantly learning and getting better. You have a strong capacity for adaptation, organization, and autonomy. You always go the extra mile.

• Languages: You are fluent in French and English, written and spoken.

💎 Our perks

We believe that flexibility and trust are important parts of a company. Our work environment reflects this thanks to:

• Flexible remote: If you live in Paris, you can work from our office or from your place with no constraints. If you live elsewhere, you can get access to a coworking space.

• Work from anywhere: Do you want to travel to Italy for a month and work from there? For up to 3 months a year, you may work from most countries in the world.

On top of that, we offer many perks such as:

• a budget for remote work equipment

• a ClassPass subscription for you to stay in shape wherever you are

• premium health insurance (Alan Blue in France)

• a Swile card for your meals, if you are based in France

• frequent team events and in-person gatherings every quarter!

• and so much more, see here ⏪

🤝 Our hiring process

• 20-min call with the Hiring Manager

• 45-min personality interview with two team members

• A case study followed by a 45-min debrief with team members / For Tech positions: live tests with team members

• 45-min Founders interview

• Reference calls

You might also be invited to meet other team members at the office for a coffee or a drink!